Instrumentation & control technicians Work, Jobs in Ashurst Wood, Sry (with Salaries)

Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Life insurance
- Sick pay
Quick apply
Engineering Technician-Continental Shift
CBRE —Redhill
- Full-time
- Customer service
- Computer literacy
- Writing skills
4d
Engineering Technician
Circle Health Group —Orpington
- Up to £41,500 a year
- Full-time
- Hospital
- Mentoring
- In-person
- Employee discount
- Life insurance
Electrical Engineer
Swan Mill Paper Company Ltd —Swanley
- £35,367 - £40,295 a year
- Full-time
- Schematics
- Computer literacy
- Maintenance
- Free parking
- Health & wellbeing programme
Quick apply
Service Engineer
Servomex —Crowborough
- Up to £55,000 a year
- Full-time
- Schematics
- English
- Continuous improvement
- Annual leave
Simulator Technician II
CAE Inc. —Gatwick Airport
- Full-time
- Software troubleshooting
- Maintenance
- English
- Employee stock purchase plan
- Flexitime
Electrical Technician
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £35,763 - £43,466 a year
- Full-time
Critical Services Technician
CBRE —Brighton
- Full-time
- Customer service
- Computer literacy
- Writing skills
Electrical Technician
Thames Water Utilites —Redhill
- Up to £42,000 a year
- Full-time
- Annual leave
Site Engineer I
Digital Realty —Crawley
- Full-time
- Analysis skills
- HVAC
- Mechanical knowledge
Electrical Maintainance Engineer
Nelsons —London
- Full-time
- Computer literacy
- Engineering
- Programmable logic controllers
- Employee discount
Quick apply
Trend Tridium Service Engineer BMS
Imperium Building Systems Limited —Carshalton
- £40,000 - £50,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Driving
Quick apply
10d
Multi Skilled Engineer
The Fresh Produce Centre Ltd —Tonbridge
- Up to £50,000 a year
- Weekend availability
- Engineering
- Continuous improvement
- Mentoring
- Employee assistance programme
Quick apply
4d
Data Centre Shift Engineer
CBRE —Croydon
- Full-time
- Communication skills
MULTI-SKILLED ENGINEER (ELECTRICAL BIAS)
Merlin Entertainments —Chessington
- From £47,043 a year
- Full-time
- Maintenance
- Resort
- Employee discount
Technician Specialist Skilled
Thames Water Utilites —Greenwich
- Up to £47,000 a year
- Overtime
- Customer service
- Programmable logic controllers
- Training & development
- Annual leave
Automation Maintenance Engineer
Royal Mail Group —Croydon
- £54,791 a year
- Overtime
- Continuous improvement
- Travel
- Annual leave
Electrical Engineer
Veolia Dewatering and Maintenance Solutions UK Limited —Tonbridge
- £19.82 an hour
- Full-time
- Schematics
- Maintenance
- In-person
- Annual leave
- Employee discount
Quick apply
5d
Electrical Engineer
Forza Doors Ltd —Partridge Green
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Referral programme
Quick apply
2d
Electrical Technician
Veolia ES Southwark Limited —Croydon
- Up to £45,000 a year
- Monday to Friday
- Computer literacy
- Maintenance
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for instrumentation & control technicians in ashurst wood, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

instrumentation & control technicians jobs near ashurst wood, sry

Field Service Support Engineer

Pion Inc
Forest Row

Quick apply

Job details

Permanent | Full-time
£32,000 - £37,000 a year

Benefits

Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Supplier ordering
CRM software
Driving Licence
Engineering
Process improvement
Internal department liaison
Quality management
Microsoft Office Suite
Bachelor's degree
Equipment installation and commissioning
Spare parts inventory management
Customer support
Hand tools
Communication skills
Help desk

Full job description

Pion is a scientifically driven instrumentation company with a long-standing legacy in pharmaceutical and biotech innovation. Trusted by leading organizations worldwide, Pion has been supporting drug development teams for decades through differentiated analytical technologies and deep scientific expertise.

While the company has been established for many years, Pion is currently in an exciting phase of transformation. Ongoing product enhancements, portfolio investments and increased operational focus are positioning the company for its next stage of high growth. These advancements are expanding Pion’s relevance across modern drug development workflows and creating new opportunities with both existing and emerging customers.

This is a particularly exciting time to join Pion. The ideal candidate thrives in an environment where individual contributions are visible and directly impact the company’s strategic growth objectives. Operational excellence, scientific rigor and disciplined execution are essential to success.

Summary
The Technical Field Service Support Engineer will provide direct Technical Customer Support to Pion customers and Pion employees as well as provide backup support to the local field service activities.

Essential Functions

1) Provide 1st line remote/virtual technical support & troubleshooting as the first responder for all Pion products and associated accessories and software.

2) Operate as the direct link between Pion customers and Pion employees in all post system sale support activities, including but not limited to Customer Support Case and Work Order creation, service & parts quote creation, quote follow-up, CRM management, and process closure in the CRM.

o Must ensure all Customer Support activities are properly and efficiently recorded and

updated in the CRM to ensure full visibility to the Pion business

3) Act as a critical member of the team in Standard Operation Procedure (SOP) creation, development, deployment, and maintenance.

o Standard Operating Procedure (SOP) documentation creation and maintenance in the procedure database/tools/CRM/repository

o Advice on all Customer Support process efficiency and effectiveness and recommend changes as required.

4) Act as a critical member of the team in the creation, development, deployment, and maintenance of all customer support training documentation

o Train field service personnel (virtually or in-person) on servicing Pion instrumentation as needed.

5) Critical member for all Customer Support Engineers (a.k.a. CSE or Field Service Engineer – FSE) parts management (identification, ordering, reconciliation, etc) activities.

o Will be responsible for parts logistics from part identification to part installation process.

o Will work closely with the Technical Support Specialists, CSEs, and accounts teams to ensure accurate and timely logistical processing of all parts associated with field service activities.

o Coordinate purchasing as needed for bin item spares to maintain field service productivity.

6) Act as a liaison with R&D/Quality Management to properly report, document, process, and categorize all quality-related issues arising from the customer support field team(s).

o Sit in all on escalation reviews.

o Sit in on all RCA/NCR/technical quality review sessions as related to the field activities

7) Monitor, maintain, & update of monthly activity reports for the field service team as required.

8) Will be a critical member of the team that coordinates the implementation and delivery of quality processes.

9) Assist production in documenting, training, and producing (as needed) items essential to equipment sales.

10) Act as a critical member of the Facilities management team as it relates to customer support activities. – ensures that critical customer support elements of the local facility are all in good working order and follow the correct service schedules.

11) Field Service activities on all Pion equipment – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc.

12) Repair Depot activities on all Pion equipment as needed – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc to be completed at any of the designated Pion facilities as required.

13) Record service activities within service management and CRM software.

14) Work within regulated environments.

15) Complete service-related documentation using good documentation practices (cGMP).

Competencies

1. Ability to maintain own schedule with support from various internal teams

2. Excellent customer service skills.

3. Strong mechanical aptitude and use of hand tools.

4. Proficient knowledge of all scientific instrumentation.

5. Excellent organization skills.

6. Ability to keep calm in an ever changing and demanding environment.

7. Ability to work in a fast-paced environment.

8. Ability to manage multiple priorities and switch gears easily.

9. Excellent written and verbal communication skills.

10. Familiarity with ISO procedures

11. Familiarity with IQ/OQ/PM/PV

Travel

The position is office based from the Pion Inc (UK) Ltd office in Forest Row and requires up to 50% domestic and international travel throughout the UK and Europe region with occasional travel to Americas or APAC regions.

Job Requirements

1. Ability to travel up to 50%

2. Ability to work in a manufacturing/production setting across multiple departments.

3. Valid driver’s license and passport

4. Ability to lift 25kgs

Education and Experience

1. University degree in Science or Engineering Fields

2. 2+ years working in a laboratory setting or as a field service representative required

3. 1+ years’ experience with instrument repair/troubleshooting preferred

4. Proficiency with MS Office

This job description is only intended to summarize the duties required of the position and is not all-inclusive. The Technical Field Service Support Engineer may be required to perform other duties as directed.

Pay: £32,000.00-£37,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

instrumentation & control technicians jobs in ashurst wood, sry

Field Service Support Engineer

Engineering Technician-Continental Shift

Engineering Technician

Electrical Engineer

Service Engineer

Simulator Technician II

Electrical Technician

Critical Services Technician

Electrical Technician

Site Engineer I

Electrical Maintainance Engineer

Trend Tridium Service Engineer BMS

Multi Skilled Engineer

Data Centre Shift Engineer

MULTI-SKILLED ENGINEER (ELECTRICAL BIAS)

Technician Specialist Skilled

Automation Maintenance Engineer

Electrical Engineer

Electrical Engineer

Electrical Technician

I want to receive the latest job alerts for instrumentation & control technicians in ashurst wood, sry

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected