Job Ref: GLE3370
Branch: The Gleneagles Hotel
Location: The Gleneagles Hotel, Auchterarder
Salary/Benefits: £53,363 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 24/06/2026
Closing date: 24/07/2026
We are currently seeking a highly experienced, hands-on, and skilled Event Operations Manager to join our team.
As Event Operations Manager, you'll lead from the front in delivering exceptional, large-scale and bespoke events across the estate. From high-profile conferences to luxury private dining experiences, you'll ensure seamless execution and exceptional standards at every stage, while driving innovation, efficiency, and team performance.
Working at the heart of the operation, you'll take full ownership of Conference Banqueting and Private Dining delivery; leading, inspiring and developing your team, while collaborating closely with colleagues across the estate to ensure every experience is delivered to perfection.
The on target earning potential for this role is £53,363 / per annum - comprising a base salary of £45,063, plus a qualified estimate of £8,300 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
- Leading the flawless execution of a diverse portfolio of luxury events, from intimate private dining experiences to large-scale conferences, weddings, and bespoke celebrations. Ensuring every event is delivered with exceptional attention to detail, operational excellence, and a commitment to exceeding guest expectations at every stage of the journey
- Taking full ownership of our Private Dining and Conference Banqueting operations, setting and maintaining the highest standards of service, presentation, and guest engagement. Leading consistency of delivery while continually seeking opportunities to elevate the overall experience in line with Gleneagles' luxury hospitality standards
- Driving innovation and continuous improvement across our event and dining experiences, identifying opportunities to enhance guest satisfaction, optimise operational efficiency, and introduce creative service concepts that reinforce Gleneagles' position as a world-leading luxury destination
- Leading, inspiring, and developing a high-performing team, fostering a culture of accountability, engagement, and excellence. Through effective coaching, succession planning, and performance management, empowering your team to reach their full potential while delivering exceptional results.
- Collaborating seamlessly with Culinary, Events Planning, and wider Estate teams, ensuring a unified approach to service delivery; building strong cross-functional partnerships that enable the successful execution of complex events and create memorable, world-class guest experiences
- Providing strategic oversight of event planning and operational delivery through BEO and pre-event meetings, ensuring all departments are aligned, informed, and prepared. Driving clear communication, meticulous planning, and flawless execution to guarantee exceptional outcomes
- Maintaining robust control of departmental resources, including team deployment, equipment utilisation, inventory management, and budget performance; balancing operational excellence with commercial awareness to maximise efficiency, productivity, and profitability
- Serving as a senior operational contact for guests and clients, confidently managing high-profile events, complex requests, and service recovery situations. Always demonstrating professionalism, sound judgement, and a solutions-focused approach to consistently deliver positive outcomes
- Building and nurturing influential relationships across the estate, creating strong alignment between departments and fostering a collaborative culture. Championing communication, shared accountability, and consistency of standards to ensure every guest experience reflects the Gleneagles Way
- Driving strong financial performance across event operations, maintaining full accountability for payroll control, productivity, cost management, and departmental profitability. Maximise revenue opportunities through strategic upselling, effective resource planning, and commercial decision-making while consistently delivering exceptional guest experiences
- Cultivating trusted relationships with clients, guests, and key stakeholders, acting as a confident and professional ambassador for Gleneagles. Build rapport through clear communication, attention to detail, and proactive engagement, ensuring every event is delivered seamlessly and exceeds expectations from initial planning through to execution
- Championing the Gleneagles Way by delivering intuitive, personalised, and anticipatory service, empowering teams to recognise and respond to guest needs before they arise. Create memorable, luxury hospitality experiences through exceptional attention to detail, genuine care, and a commitment to exceeding expectations at every touchpoint
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
- You have extensive experience within luxury Conference Banqueting, Events, or Hospitality operations, with a fantastic record of delivering complex, high-profile events to the highest standards. With exceptional attention to detail, you have the operational expertise, and the ability to coordinate logistics, resources, and stakeholders to ensure seamless execution and memorable guest experiences
- A confident, authentic, and highly credible leader, with the ability to inspire, engage, and develop high-performing teams. You create a culture of accountability, empowerment, and excellence, leading by example and fostering an environment where colleagues are motivated to consistently exceed expectations
- Commercially astute with strong financial and operational management capability, you're experienced in managing budgets, payroll, productivity, revenue opportunities, and departmental performance. You balance guest satisfaction with commercial objectives to drive sustainable profitability and operational efficiency
- Resilient, adaptable, and solutions-focused, you thrive in fast-paced and ever-evolving environments, maintaining composure under pressure, responding effectively to changing priorities, and confidently leading teams through complex operational challenges while maintaining exceptional standards
- A naturally collaborative relationship builder, you establish strong partnerships across departments, stakeholders, and external partners; working effectively with our Culinary, Events Planning, Housekeeping, Front Office, and wider Estate teams to deliver cohesive, world-class experiences that reflect the Gleneagles Way
- Passionate about luxury hospitality and delivering exceptional guest experiences, you have an intuitive and anticipatory approach to service, and you demonstrate a deep understanding of guest expectations whilst consistently seeking opportunities to create memorable moments that inspire loyalty and advocacy
- You're professional, composed, and highly credible when engaging with high-profile clients, VIPs, and distinguished guests, demonstrating exceptional communication skills, discretion, and emotional intelligence. Building confidence and trust through a calm, polished, and solutions-oriented approach
- Experienced in managing relationships with external event contractors, suppliers, and service partners, you ensure seamless coordination, clear communication, and operational alignment, maintaining rigorous oversight to ensure all event elements are delivered safely, efficiently, and to the highest standards
- Highly organised and capable of managing multiple competing priorities simultaneously, you balance operational demands, guest expectations, team leadership, and commercial objectives, whilst demonstrating excellent decision-making, prioritisation, and problem-solving skills while maintaining focus on quality and consistency of delivery
- Resilient, and skilled at managing multiple and often competing priorities, you possess a positive, professional, and courteous attitude, with a discerning eye for detail, knowing that fixing the small things can make a big difference
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You want to be part of a team that works hard, supports each other and above all has fun along the way
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
- Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
- Eligible employees can access the Octopus EV Car Scheme, offering the opportunity to drive a brand-new electric vehicle
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
- Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
- Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
- Subsidised, single occupancy, en-suite accommodation available on our grounds
- Pension scheme, including an enhanced option for eligible employees
- Life Insurance
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Ongoing investment in your personal development with access to internal and external training qualifications and programmes
- Internal career opportunities across a wider range of specialisms and departments
- Access to a range of discounted health assessments through Nuffield Health for eligible employees, supporting a proactive approach to wellbeing
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Monthly recognition programme
- Volunteering day every year with a charitable partner of your choice
- Gleneagles Cycle Scheme, helping you spread the cost of the bike you really want while reducing your carbon footprint
- About gratuities service charge:
- Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
- It is estimated that in 2026, our full-time employees can expect to receive around £8,300 in addition to their annual salary
If you are our next Event Operations Manager, please forward your most recent CV to us today!
INDMP
