Helpdesk manager Work, Jobs in Avonmouth, Bst (with Salaries)

2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
7d
IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
7d
Facilities Coordinator
JLL —Bristol
- Travel
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
5d
Multiskilled Host
CBRE —Bristol
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
6d
IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
- £35,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount
Multi-Skilled Host
CBRE —Bristol
- From £29,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Maintenance Officer
Cardiff Sixth Form College —Cardiff
- £33,000 - £36,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
6d
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
Facilities Officer
Cardiff Sixth Form College —Cardiff
- £25,500 - £26,500 a year
- Overtime
- Heavy lifting
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
7d
Helpdesk Administrator
SUEZ —Weston-super-Mare
- £25,430.62 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Housekeeper
North Bristol NHS Trust —Bristol
- £25,272 a year
- Full-time
- IT
- Communication skills
- Time management
6d
Sales Administrator
TRG UK Ltd —Bristol
- £25,500 - £26,000 a year
- Full-time
- Sales
- Salesforce
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
5d

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2nd Line Support Analyst

Sharp -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Discounted gym membership
Life insurance

Qualifications

Microsoft Windows Server
Azure
Operating systems
Firewall
Virtualisation
IT support
Communication skills

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Bristol Office

Advert Closing Date:

Job Number:

JO-2605-2662

Work Type:

Permanent / Full Time

2nd Line Support Analyst in Bristol required

Location: Bristol

Hybrid working: 3x in the office, 2x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in Bristol. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

Owning, updating, and progressing support tickets to give clients confidence in our service.

Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.

Organising and prioritising your daily workload to meet client expectations efficiently.

Using your technical knowledge to resolve issues and escalate where necessary.

Communicating clearly, professionally, and positively with clients and colleagues.

Actively developing your technical skills and contributing to team productivity.

Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

A friendly, professional, and approachable attitude
A strong desire to grow your skills in IT support
Excellent verbal and written communication skills
At least 2 years’ experience in IT support
Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
Basic understanding of backup solutions and antivirus tools
Awareness of Remote Monitoring and Management (RMM) tools

What You’ll Get in Return

We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:

26 days of annual leave, plus bank holidays
life insurance, dental, and critical illness cover
O2 mobile discounts
Study support for relevant professional certifications
Discounted gym membership
A clear pathway for career development in a supportive environment

Ready to Apply?

This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.

Apply Now

Refine Your Search

helpdesk manager jobs in avonmouth, bst

2nd Line Support Analyst

Facilities Helpdesk Manager

Service Desk Advisor (First Line Helpdesk)

IT Support Technician

IT Services Lead

IT Service Desk Agent

Facilities Coordinator

IT Service Desk Engineer

Multiskilled Host

Facilities Coordinator

IT Services Lead

IT Field Engineer – Based in Cardiff or Bristol

Multi-Skilled Host

Maintenance Officer

Receptionist/Administrator

IT Technician

Facilities Officer

Helpdesk Administrator

Housekeeper

Sales Administrator

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