Customer insights analyst Work, Jobs in Axbridge, Som (with Salaries)

Customer Outcomes Analyst - 12 Month FTC
M&G plc —Bath
- Full-time
- Analysis skills
- Annual leave
11d
Customer Outcomes Analyst
M&G plc —Bath
- Full-time
- Analysis skills
- Annual leave
11d
Data Insights & Business Intelligence Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
Customer Contact Forecasting Analyst
Ayvens —Bristol
- £35,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Financial services
- Free parking
- Annual leave
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
9d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Newport
- £30,201 - £31,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
3d
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
Customer Due Diligence Analyst
Ayvens —Bristol
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Financial services
- Free parking
- Annual leave
Complaints and Improvement Specialist
Curo —Bath
- £35,796 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
9d
Property Data Analyst
Bromford —Bristol
- £33,120 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Credit Analyst – Unsecured Lending
Lloyds Banking Group —Newport
- £29,460 - £31,790 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Python
1d
Data Analyst
Babcock International —Bristol
- Up to £48,800 a year
- Full-time
- Data analysis skills
- Python
- Annual leave
- Employee assistance programme
10d
Business Analyst, Commerce, Manager, Deloitte Digital
Deloitte —Bristol
- Hybrid work
- Data analysis skills
- Software development
- APIs
Supply Chain Information Analyst
Microchip Technology —Caldicot
- Full-time
- Microsoft Excel
- ERP systems
- SQL
Pricing Discount Modelling Analyst
RAC —Bristol
- Hybrid work
- SQL
- Analysis skills
- Banking
- Annual leave
- Flexible schedule
FinCrime Due Diligence Analyst
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
Finance Analyst
GXO Logistics —Bridgwater
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave

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customer insights analyst jobs near axbridge, som

Customer Outcomes Analyst - 12 Month FTC

M&G plc -
Bath

Apply Now

Job details

Full-time
11 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Analysis skills
Root cause analysis

Full job description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

This colleague-level role sits within the Service & Customer Outcomes Oversight pillar and focuses on customer outcomes, quality and complaint-related oversight within outsourced operations.

To oversee customer outcomes and customer experience indicators, ensuring Consumer Duty expectations are met and that risks of customer harm are identified, escalated and remediated.

Key Work Level Accountabilities:

Monitor customer outcome indicators and ensure Consumer Duty alignment across relevant customer journeys
Oversee complaint-related MI, redress and root cause themes, escalating risks of customer harm
Provide quality and assurance insight through sampling/QA, call listening and speech analytics where available
Maintain evidence of outcomes oversight and decisions

Key Responsibilities for this role:

Customer experience & insight

Review customer satisfaction (CSAT) and customer feedback outputs
Review interaction quality indicators (e.g. empathy MI where available)
Identify and escalate trends indicating poor customer experience

Complaints oversight

Monitor complaints MI including delays, redress and root cause analysis
Track FOS themes and outcomes where relevant; support FCA complaints return oversight inputs
Escalate any notifiable events/risks with material harm to customers

Quality assurance & sampling

Conduct/coordinate sampling and QA on processes/transactions
Support call listening and speech analytics activity to evidence interaction quality
Track corrective work and effectiveness of remediation

Customer, conduct & Consumer Duty expectations

Ensure oversight evidences good customer outcomes and appropriate customer support, including timeliness and fairness
Escalate risks of customer harm, vulnerability impacts and persistent poor outcomes

Evidence & assurance expectations

Maintain complaint oversight packs, root cause themes and action tracking evidence
Maintain QA/sampling methodology, results and remediation evidence
Maintain documented decisions and escalations for customer outcome risks

Key Knowledge, Skills & Experience:

Experience in customer operations, complaints, QA or customer insight. Strong analytical judgement, ability to assess evidence and identify emerging risks of customer harm. Understanding of Consumer Duty and customer outcomes frameworks preferred.

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]

Apply Now

Refine Your Search

customer insights analyst jobs in axbridge, som

Customer Outcomes Analyst - 12 Month FTC

Customer Outcomes Analyst

Data Insights & Business Intelligence Analyst

Customer Contact Forecasting Analyst

Senior Analyst - Data Enrichment

External Identity Support Analyst (Cardiff)

Senior Risk Pricing Analyst

Transport Credit Risk Analyst – Residual Value Risk

Digital Transformation Consultants

Customer Due Diligence Analyst

Complaints and Improvement Specialist

Lead Service Desk Analyst

Property Data Analyst

Credit Analyst – Unsecured Lending

Data Analyst

Business Analyst, Commerce, Manager, Deloitte Digital

Supply Chain Information Analyst

Pricing Discount Modelling Analyst

FinCrime Due Diligence Analyst

Finance Analyst

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