Closing date: 09.06.2026
Salary: Grade 15, Ranging from £2,680 - £2,722 per annum.
Permanent, 4 Hours per week, Saturdays 10.30am – 2.30pm.
A Customer facing role based at Taunton Library.
Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship
Role summary
As a Library and Information Assistant, you will deliver a welcoming, customer-focused library service, supporting a diverse range of users to access resources, digital services and self-service facilities.
You will promote library activities and services, help customers use technology and online tools, and contribute to events and day-to-day operations. Working collaboratively with colleagues, volunteers and community partners, you will play a key role in creating an inclusive, accessible and well-presented library environment.
What you’ll do - key responsibilities
- Deliver a high-quality, customer-focused library service, responding to enquiries in person, by phone, email and online, and resolving issues or escalating where needed.
- Welcome visitors as a first point of contact and promote inclusive, accessible support in line with equality, diversity and wellbeing values.
- Help customers access library resources, digital services and self-service tools, supporting use of IT systems, online platforms and personal devices.
- Promote library services, events, reading materials and digital resources, encouraging independent use while supporting those who need additional help.
- Support and deliver a range of activities and events and inspire a love of reading for all ages.
- Maintain attractive, well-presented stock displays and a welcoming library environment.
- Work collaboratively with volunteers, community groups and partners, supporting positive volunteering opportunities.
- Contribute to service performance by understanding targets and maintaining compliance with relevant policies, including data protection and copyright.
What we’re looking for – knowledge, experience & skills
Essential:
- Demonstrate knowledge of the legal requirements of the libraries service.
- Have a wide general knowledge, an interest in books, and a digital curiosity.
- Demonstrates knowledge and awareness of the attributes and library needs of particular user groups and community groups.
- Experience of communicating effectively with a wide range of people.
- Experience of confidently using digital technology and a variety of IT systems to support service delivery.
- Takes responsibility for own learning and personal development. Ongoing support, training and guidance will be offered.
- Confident in the use of digital technology.
- Ability to communicate with people at all levels effectively.
- Demonstrates excellent verbal and written communication skills with people at all levels and is numerate.
Desirable:
- Experience of working positively and proactively as part of a wider team.
- 2 GCSEs (or equivalent) at level 4 (grade C) including English and Maths.
- Ability to work with competing deadlines and prioritise work.
- Ability to share knowledge with colleagues, customers, partners and others.
- Ability to work with minimal supervision and use own initiative.
Additional Information
For an informal chat about the role, please contact Allison Ewan on 01823 356698 or Valerie Denslow on 01823 356699
