Team Leader – Supported Housing (Active Opportunity Pathway)
Role Overview:
Lead a local supported housing team delivering accommodation and support services, including the Active Opportunity Pathway (AOP) for people experiencing homelessness, multiple disadvantage, and families or individuals in temporary accommodation.
You will provide hands-on leadership while managing a small complex caseload, ensuring residents receive high-quality, strengths-based, trauma-informed support that helps them achieve sustainable independence.
Using your knowledge of homelessness, mental health, substance misuse, offending, safeguarding, housing management and welfare benefits, you will support your team to deliver excellent outcomes in line with Making Every Adult Matter (MEAM) principles.
This is an exciting opportunity to help shape a growing service while acting as an ambassador for The Housing Network, promoting its values of respect, kindness and person-centred support.
Key Responsibilities:
Leadership & Service Management
- Lead, motivate and develop a high-performing team delivering person-centred support.
- Conduct supervision, appraisals, objective setting and performance management.
- Promote reflective practice, learning, inclusion and staff wellbeing.
- Participate in the Managers On Call rota.
- Monitor budgets, KPIs and contract performance.
- Ensure compliance with safeguarding, health & safety, property standards and organisational policies.
- Lead safeguarding responses and work with external professionals on complex cases.
Resident Support
- Deliver and oversee strengths-based, trauma-informed support planning.
- Maintain a small complex caseload.
- Support residents experiencing homelessness, mental ill health, substance misuse, offending history and multiple disadvantage.
- Ensure accurate risk assessments, support plans and case recording.
- Promote harm reduction, independence and positive outcomes.
- Work collaboratively with statutory and community partners to meet residents' needs.
Intensive Housing Management
- Oversee referrals, assessments and admissions.
- Support tenancy sustainment through effective housing and rent management.
- Assist residents with Housing Benefit, Universal Credit and budgeting.
- Monitor rent accounts and minimise arrears.
- Ensure accommodation inspections, repairs reporting and compliance checks are completed.
- Maximise occupancy and support successful move-on opportunities.
Quality & Performance
- Ensure accurate recording within THN digital systems.
- Quality assure support plans, risk assessments and case files.
- Prepare KPI and performance reports.
- Drive continuous improvement and maintain high service standards.
Working Relationships Internal
- Support Workers
- Concierge Team
- Maintenance & Facilities
- Head of Service
- Senior Leadership Team
- Residents
External
- Local Authorities
- Housing Officers
- Commissioners
- Police & Probation
- Housing Benefit Teams
- DWP
- Health Services
- Third Sector and Community Partners
Essential Experience & Skills
- Experience leading teams within supported housing or homelessness services.
- Extensive experience supporting people experiencing homelessness and multiple disadvantage.
- Strong knowledge of mental health, substance misuse, offending and safeguarding.
- Experience in accommodation-based services, tenancy sustainment and intensive housing management.
- Knowledge of Housing Benefit, Universal Credit, rent management and welfare benefits.
- Skilled in strengths-based and trauma-informed practice.
- Experience completing and quality assuring support plans and risk assessments.
- Confident working in a positive risk-taking, non-judgemental environment.
- Excellent communication, partnership working and report-writing skills.
- Strong IT skills and experience using digital case management systems.
Additional Requirements
- Enhanced DBS check.
- Full UK driving licence and access to a vehicle for business use.
- Willingness to travel across the UK when required.
- Flexibility to undertake additional duties appropriate to the role.
- Commitment to organisational policies, training and continuous professional development.
Job Types: Full-time, Permanent
Pay: Up to £38,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Referral programme
- Sick pay
Experience:
- Supported housing management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
