System engineer Work, Jobs in Aylesbury (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- English
- Organisational skills
- Annual leave
- Work from home
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Milton Keynes
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Senior Business System Support Engineer
Atlas Workplace Services —Milton Keynes
- £35,000 - £45,000 a year
- Oracle
- SQL
- Analysis skills
Quick apply
Quality Engineer
elix sourcing solutions —Aylesbury
- £35,000 - £40,000 a year
- Monday to Friday
- Engineering
- Electrical Engineering
3d
HVAC Technical Sales Engineer
Spheretech Limited —Towcester
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
Quick apply
10d
Manufacturing Process Engineer
Ionetic —Brackley
- From £500,000 a year
- Full-time
- Engineering
- Microsoft Office
- Assembly
Quick apply
Systems Analysis & Simulations Engineer
Archangel Lightworks —Oxford
- Full-time
- Analysis skills
- Python
- Annual leave
- Work from home
Quick apply
10d
IT Programmer
Interpham Consulting —Luton
- Full-time
- Machine learning
- JavaScript
- Software development
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
5d
IT Field Engineer
Home Bargains —Milton Keynes
- £37,100 - £39,600 a year
- Full-time
- Travel
- Computer networking
- IT
- Store discount
- Annual leave
Quick apply
13d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Field Service Engineer
Kingspan Water and Energy —Aston Clinton
- £32,500 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
11d
Systems Engineer
Ericsson —High Wycombe
- Oracle
- No degree
- Linux
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Laboratory experience
- Analysis skills
- Leadership
- Annual leave
- Work from home
Quick apply
Network Development Engineer, Media Systems Engineering
Amazon Development Centre (London) Limited —Windsor
- Weekend availability
- AWS
- Bachelor's degree
- Scripting
Nanophotonics Engineer
Snapchat —Abingdon
- £77,000 - £96,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Scripting
Manufacturing Engineer
GKN Aerospace —Luton
- Free parking
- Employee assistance programme
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Software Test Engineers
Leonardo UK Ltd —Luton
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Communication skills
- Flexible schedule
- Referral programme

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

system engineer jobs in aylesbury

Tier 1 Technical Support Engineer

IT Infrastructure Engineer

Applied AI Engineer – Prompting & Evaluation

Senior Business System Support Engineer

Quality Engineer

HVAC Technical Sales Engineer

Manufacturing Process Engineer

Systems Analysis & Simulations Engineer

IT Programmer

Data Center Technician , Operations, IT, & Support Engineering

IT Field Engineer

IT Service Desk Manager

Field Service Engineer

Systems Engineer

Optical Systems Engineer

Network Development Engineer, Media Systems Engineering

Nanophotonics Engineer

Manufacturing Engineer

Tech Support/System Engineer

Software Test Engineers

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