Work Location: Hybrid but covering London, Dorset and Kent
Company Overview:
iMend is a leading provider of cutting-edge digital solutions, specializing in the repair and maintenance of a wide range of electronic devices nationally. Our team of experts is dedicated to delivering exceptional service and support to our clients, ensuring that their technology needs are met with precision and care.
Position Overview:
As an Apprentice, you will embark on an exciting journey to develop the skills necessary to become a proficient digital support and repair technician. This role is designed for individuals passionate about technology and eager to learn the intricacies of digital device repair. You will work closely with experienced technicians, gaining hands-on experience in diagnosing, repairing, and maintaining various digital devices, including smartphones, tablets, laptops, and more.
Responsibilities:
- Hands-on Training: Assist in the repair and maintenance of digital devices under the guidance of experienced technicians.
- Diagnosis and Troubleshooting: Learn to identify and diagnose issues in electronic devices, using specialized tools and techniques.
- Component Replacement: Assist in replacing faulty components such as screens, batteries, and internal parts, ensuring devices are restored to optimal working condition.
- Quality Assurance: Conduct thorough testing of repaired devices to ensure they meet Nexus Technology's high standards of quality and functionality.
- Documentation: Maintain accurate records of repairs, including parts used, procedures followed, and outcomes.
Customer Interaction: Occasionally assist in communicating with customers to understand their issues and provide updates on repair status.
- Safety Compliance: Follow all safety protocols and guidelines to ensure a safe working environment.
Skills and Qualifications:
- Passion for Technology: A strong interest in digital devices and a desire to learn how to repair them.
- Attention to Detail: Ability to carefully follow instructions and pay close attention to details during repairs.
- Problem-Solving Skills: An analytical mindset with the ability to troubleshoot and resolve technical issues.
- Good hand-eye coordination and the ability to work with small components and delicate parts.
- Willingness to Learn: Eagerness to learn from experienced technicians and continuously improve your skills.
- Communication Skills: Basic ability to communicate effectively with team members and customers.
What We Offer:
- Comprehensive Training: In-depth training program covering all aspects of digital device repair.
- Mentorship: Guidance and support from experienced technicians throughout your apprenticeship.
- Career Development: Opportunity to grow within the company and potentially move into a full-time technician role upon successful completion of the apprenticeship.
If you’re excited about starting a career in Technical Support and eager to learn from the best in the industry, we’d love to hear from you.
Pay: £12,000.00-£25,000.00 per year
Work Location: In person
