Job Ref: RAD1277
Branch: Fairfield House Hotel
Location: Fairfeild House Hotel, Ayr
Salary/Benefits: Competitive Rate (DOE) Plus Tips and Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 48
Posted date: 16/06/2026
Closing date: 18/07/2026
We’re seeking an experienced Operations Manager to oversee day-to-day operations at Fairfield House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.
- Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
- Leading, motivating, and developing departmental managers and wider hotel teams.
- Taking ownership of operational performance, ensuring delivery against service standards, financial targets, and guest satisfaction.
- Managing staffing levels, rotas, and operational costs in line with budgets and business forecasts.
- Monitoring guest feedback, including online reviews, and implementing improvements to maintain exceptional service standards.
- Supporting the delivery of corporate events, private functions, restaurant, bar, and accommodation operations.
- Maintaining high standards of health safety, compliance, cleanliness, and presentation throughout the hotel.
- Working closely with senior management to drive revenue, profitability, and overall business performance.
- Proven experience in an Operations Manager or senior management role within hospitality.
- Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.
- Excellent communication and organisational abilities.
- A proactive, hands-on management style with strong problem-solving and decision-making skills.
- A strong commercial mindset with experience managing budgets, labour controls, and performance targets.
- Passion for delivering exceptional customer service and memorable guest experiences.
- Ability to perform effectively in a fast-paced, high-volume hospitality environment.
- Professional presentation and a positive, approachable manner.
- 4-weekly tips
- Competitive rate (DOE)
- Weekly pay
- Discount across all RAD Hotel Group venues
- Uniform provided
- Staff meal on duty
- Career progression opportunities
- Birthday and length of service incentives
Fairfield House Hotel combines luxury with comfort alongside a relaxed atmosphere and peaceful surroundings.
The entirety of the hotel embodies a warm and elegant nature, our 44 guest rooms offer a combination of traditional and modern touches which are complimented by the magnificent sea views.
Located in Ayr on the west coast of Scotland, Fairfield House Hotel is close to the beachfront making it the perfect place to relax and take in the tranquil surroundings of this seaside town.
