Team leader, advisory services Work, Jobs in Bacup, Lan (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Orthoptic Administrative Team Leader
East Lancashire Hospitals NHS Trust —Burnley
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Leadership
- Annual leave
7d
Additional Learning Support (ALS) Team Leader
Greenhead College —Huddersfield
- £26,849.14 a year
- Full-time
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
8d
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
22h
Team Leader - Expert Chase
Speed Medical Examination Services —Chorley
- From £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Accounting
- Annual leave
Quick apply
2d
Team Leader - Supported Learning
The Manchester College —Manchester
- £33,000 - £38,000 a year
- Full-time
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
8d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Children's Residential Team Leader
Prioritising Futures Ltd —Burnley
- £38,880 - £40,320 a year
- Full-time
- Experience working with children
- In-person
- Care plans
- Paid training
- Employee discount
Quick apply
Operations Team Leader - Specialist Services
UK Event Medical Services Limited —Preston
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Team Leader - Change
General Medical Council —Manchester
- £42,839 a year
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
4d
New Partner Experience Team Lead - Belgium Market (12 months FTC)
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
Care Team Leader - Nights
Anchor —Skipton
- £15.41 an hour
- Weekend availability
- Medication administration
- Leadership
- Communication skills
- Employee discount
- Referral programme
Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
Sterile Services Team Leader
East Lancashire Hospitals NHS Trust —Chorley
- £25,760 - £27,476 a year
- Full-time
- Patient care
- Leadership
Retail Team Leader
Travelex —Accrington
- £28,275 a year
- Overtime
- Customer service
- Employee discount
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
New Partner Experience Team Lead - French Market
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
- English
Hospital Affairs Lead - UK & Ireland (North)
Rhythm Pharmaceuticals —Manchester
- Full-time
- Doctoral degree
- Sales
- Master's degree
Workforce Support Lead (Development) - Bury Care Academy
Persona Care & Support —Bury
- £34,434 - £35,412 a year
- Full-time
- BLS Certification
10d

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

team leader, advisory services jobs in bacup, lan

Customer Services Team Leader

Orthoptic Administrative Team Leader

Additional Learning Support (ALS) Team Leader

Lead ER Specialist

Customer Relations Team Leader

Team Leader - Expert Chase

Team Leader - Supported Learning

Customer Services Team Leader

Children's Residential Team Leader

Operations Team Leader - Specialist Services

Team Leader - Change

New Partner Experience Team Lead - Belgium Market (12 months FTC)

Care Team Leader - Nights

Software Engineer (Support Function Lead / Support Engineer)

Sterile Services Team Leader

Retail Team Leader

Contact Centre Team Leader

New Partner Experience Team Lead - French Market

Hospital Affairs Lead - UK & Ireland (North)

Workforce Support Lead (Development) - Bury Care Academy

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