It manager Work, Jobs in Bagillt, Fln (with Salaries)

Head of Software Support
System C —Liverpool
- Full-time
- Continuous improvement
- IT
- AI
11d
Group IT AI Lead
USS —Liverpool
- Hybrid work
- Azure
- SharePoint
- AI
- Annual leave
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- IT
- Communication skills
- Annual leave
1h
IT Business Applications (ERP) Manager
INEOS Group —Runcorn
- Full-time
- Management
- Project management
- IT
Network Services Manager
University of Liverpool —Liverpool
- £61,759 - £75,917 a year
- Full-time
- Hybrid work
- Management
- University
- IT
1d
Geospatial Technical Support Manager
KOREC —Liverpool
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount

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it manager jobs near bagillt, fln

Head of Software Support

System C -
Liverpool

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Job details

Full-time
11 days ago

Qualifications

Continuous improvement
IT
Application support
AI
Leadership
Communication skills

Full job description

Description

At System C, we build technology that helps health, social care, and education organisations deliver better outcomes. We are now looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day.

About the role

This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact.

What you will be doing

Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement
Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health
Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions
Strengthen incident, problem, and change management processes
Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence
Drive improvements in knowledge management and self-service
Act as a senior point of escalation for customers and internal stakeholders
Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI

What we are looking for

Proven leadership experience across software or application support teams
Strong understanding of IT service management principles
Experience managing complex incidents and customer environments
Confidence working with data, KPIs, and service reporting
Excellent communication and stakeholder management skills
A continuous improvement mindset and the ability to lead through change
Someone who can be part of a strong management team and contribute ideas

Experience in healthcare, social care, education, or other regulated sectors is highly beneficial.

Why join us

You will lead services that truly matter, supporting organisations that make a real difference to people's lives. This is an opportunity to shape strategy, develop talented teams, and deliver meaningful improvement in a fast-moving environment.

Apply today and help us deliver technology that improves lives.

Apply Now

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it manager jobs in bagillt, fln

Head of Software Support

Group IT AI Lead

IT Delivery Manager – Finance & Procurement

IT Business Applications (ERP) Manager

Network Services Manager

Geospatial Technical Support Manager

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