Customer experience leader Work, Jobs in Baildon, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
11d
Sales Manager (Dental Sales & Customer Service)
Target Dental —Otley
- £35,500 - £36,500 a year
- Full-time
- CRM software
- In-person
- Employee discount
- Gym membership
Quick apply
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
9d
Store Manager
Wickes —Baildon
- Full-time
- Customer service
- Recruiting
- Retail management
- Annual leave
Customer Recovery Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Full-time
- Hybrid work
- Data analysis skills
- Team management
- Computer skills
- Annual leave
3d
SALES ADVISOR - BRADFORD (PART-TIME)
H&M —Bradford
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
1d
Deputy Store Manager
Lidl —Shipley
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
14d
Retail Assistant
Robertshaw's Farm Shop Ltd —Bradford
- Weekend availability
- Organisational skills
- Cleaning
- Cash handling
- Free parking
- Employee discount
Quick apply
4d
Kitchen Potter/ Dishwasher
MyLahore Bradford —Bradford
- Part-time
- Cleaning
- Guest services
Quick apply
9d
Customer Service Team Leader
Sonex Financial —City and Borough of Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
13d
Housekeeping Attendant
Mercure Bradford Bankfield —Bingley
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Quick apply
12d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
11d
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Production Manager
Yorkshire Precision Engineering ltd —Keighley
- £55,000 - £60,000 a year
- Overtime
- Engineering
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee discount
Quick apply
7d
In Home Sales Demonstrator
Harvey Water Softeners —Bradford
- £50,000 - £95,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Fundraising Consultant
Adria Solutions Ltd —Leeds
- From £13 an hour
- No experience needed
- English
- In-person
Quick apply
Team Leader
O.C.O TECHNOLOGY —Leeds
- £37,067.33 a year
- Full-time
- Microsoft Office
- Mentoring
- Recruiting
- Annual leave
- Referral programme
Quick apply
Receptionist
Anchor —Leeds
- £13.45 an hour
- Computer literacy
- Front desk
- Computer skills
- Employee discount
Property Manager
Manning Stainton —Leeds
- £24,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d

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customer experience leader jobs near baildon, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

customer experience leader jobs in baildon, wyk

Customer Resolution Team Leader

Sales Manager (Dental Sales & Customer Service)

Customer Services Team Leader

Customer Relations Team Leader

Store Manager

Customer Recovery Team Leader

SALES ADVISOR - BRADFORD (PART-TIME)

Deputy Store Manager

Retail Assistant

Kitchen Potter/ Dishwasher

Customer Service Team Leader

Housekeeping Attendant

Customer Service Team Leader

Service Analyst

Production Manager

In Home Sales Demonstrator

Fundraising Consultant

Team Leader

Receptionist

Property Manager

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