Digital (it) service desk analyst Work, Jobs in Baildon, Wyk (with Salaries)

IT Service Desk Analyst
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £28,392 - £31,157 a year
- Full-time
2d
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
12d

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IT Service Desk Analyst
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
To answer the telephone professionally, respond promptly to requests by email and record all calls accurately on the SupportWorks incident workflow system.
£28,392 - £31,157 a year
2d
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
Recognised computing qualification (minimum Level 3) – Desirable. Hybrid working, whereby you can work the majority of days from home (after initial training…
£30,333 a year
Quick apply
12d

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IT Service Desk Analyst

Bradford Teaching Hospitals NHS Foundation Trust
Bradford

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
2 days ago

Qualifications

Network administration
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
User account provisioning
User account management
Technical support incident logging
Customer support
IT incident logging
Incident log maintenance
Help desk

Full job description

Closing date: 10.09.2026

Shortlisting to take place: 11.09.2026

Interviews to commence: 21.09.2026

Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role .

Be the friendly, knowledgeable voice that helps keep digital services running across Bradford Teaching Hospitals NHS Foundation Trust.

We are looking for an enthusiastic, customer-focused Service Desk Analyst to join our busy IT Service Desk team. This is an exciting opportunity to play a vital frontline role supporting colleagues across the Trust, helping them resolve IT issues quickly, confidently and professionally so they can continue delivering safe, high-quality care for our patients.

Please note this is a fully onsite post located at Bradford Royal Infirmary, BD9 6RJ.

As an IT Service Desk Analyst, you will be responsible for providing technical support and assistance to our internal users, ensuring smooth operation of our IT systems and delivering excellent customer service.

The successful applicants will join a busy Service Desk and will play a key part in supporting the trusts 6,000+ staff and various key services.

Be the first point of contact within Digital, Data & Technology (DDaT) for all queries, incidents, problems and requests. Accurately log Informatics-related calls for incidents, problems and requests received by telephone, electronically or in person using the SupportWorks incident workflow system.
To use the appropriate network administration tools to create, amend, administer user accounts and perform network administration.
Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate.
Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department’s culture of continuous improvement.
Identify trends in incidents to the Supervisor in order that effective problems management can be implemented and escalated as appropriate.
To answer the telephone professionally, respond promptly to requests by email and record all calls accurately on the SupportWorks incident workflow system.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

We value people

We are one team

We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Please see detailed Person Specification and Job Description attached to this advert for more information.

Apply Now

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