Director of partnerships Work, Jobs in Baker Street, Gtl (with Salaries)

Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
6h
Director of Inclusion and Wellbeing
East Surrey College —Redhill
- £66,864.80 a year
- 8 hour shift
- Management
- No degree
- Leadership
- Free parking
4d
Director of Oversight
Motability Foundation —Harlow
- £125,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
14d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Senior Director - Executive Compensation and Equity Program
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Tax experience
- Profit sharing
- Annual leave
Creative Director
Artsy and Artnet —London
- £110,000 - £130,000 a year
- Full-time
- Hybrid work
- Team management
- AI
- Leadership
- Employee assistance programme
6d
Director, Strategic Initiatives, Expedia Lodging
Expedia —London
- £207,500 - £332,000 a year
- Full-time
- Master's degree
- Hotel
- Business
- Annual leave
- Employee assistance programme
3d
Programme Director- Creative Community Brent (Creative People and Places Lead)
Fresh Arts —Wembley
- £50,000 - £57,000 a year
- Part-time
- Management
- Travel
- Organisational skills
Quick apply
10d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- Training & development
- Communication skills
13d
Creative Director
Wayfair —London
- £98,165 - £111,632 a year
- Full-time
- In-person
- AI
- Leadership
- Employee discount
- Life insurance
Associate Director of Strategic Partnerships
Zilch —London
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Director of Teaching and Learning
Oxford International Education Group —London
- £65,000 a year
- Full-time
- Doctoral degree
- Writing skills
- Master's degree
Quick apply
13d
Director of Brand
Gravitee —London
- Up to £154,000 a year
- Hybrid work
- APIs
- AI
- Communication skills
MNO Partnerships Director
Freshwave —London
- Full-time
- Hybrid work
- Leadership
- Work from home
- Life insurance
Quick apply
4d
Head of Visitor Experience & Museum Operations
Wellcome Trust —London
- £56,000 - £70,000 a year
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Director for England and Wales Programmes (London)
Study Abroad —London
- £75,000 a year
- Weekend availability
- Master's degree
- Travel
- Leadership
Quick apply
Director, Program Delivery Management
Mimecast —London
- £104,000 - £156,000 a year
- Team management
- Agile
- AI
13d
RISE Adviser - South East - Secondary and SEND adviser
Department for Education —Westminster
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Managing Director | London
Levy —London
- £130,000 a year
- Hospitality
- Management
- Business development
14d

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director of partnerships jobs near baker street, gtl

Deputy Director of Customer Success (maternity cover)

Enroly
London

Quick apply

Job details

Full-time | Fixed term contract
£80,000 a year
6 hours ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

CRM software
Management
Stakeholder collaboration
Multilingual
Internal department liaison
English
Master's degree
Supervising experience
Bachelor's degree
Team management
Post-secondary education experience
Customer renewal management
B2B
Management reporting
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership

Full job description

Position Overview

The Deputy Director of Customer Success is a senior role at Enroly, responsible for leading the Customer Success team and ensuring our university clients achieve strong outcomes and maximum value from our platform and services.

The role reports to the Director of Customer Success & Services and manages a total team of 11 Customer Success professionals. While the primary focus is on Customer Success, the Deputy Director also plays a supporting leadership role across the wider Services function.

Although the Deputy Director does not manage the Services team day-to-day, they work closely with the Head of Services and the Director of Customer Success & Services to ensure alignment, performance, and coordination across both teams.

Key Responsibilities

Customer Success Leadership

Lead and develop the Customer Success team to deliver exceptional client outcomes, driving platform adoption, satisfaction, and retention.
Oversee the full post-sale lifecycle, from onboarding to renewal, ensuring value delivery and a consistent client experience.
Partner with Sales on renewal planning and identifying upsell opportunities within existing accounts.
Ensure effective use of CRM and other platforms to track engagement, performance, and risks.
Use data and customer feedback to guide improvements, anticipate issues, and inform wider business decisions.

Deputy to Director of Customer Success & Services

Serve as second-in-command to the Director of Customer Success & Services, contributing to strategy development and operational input across the Customer Success & Services division.
Provide strategic support and coordination across both Customer Success and Services (BPO), without direct operational responsibility for the Services team.
Collaborate with the Head of Services to ensure alignment of goals, processes, and service standards.

Cross-functional Collaboration

Represent the voice of the customer across Product, Solutions, Engineering, Sales, and Data teams.
Ensure effective onboarding, support, and delivery processes in partnership with cross-functional colleagues.

Leadership & Development

Drive a high-performance culture within the Customer Success team.
Provide coaching, training, and support to develop team capability and support career progression.
Contribute to wider team development and internal improvement initiatives.

Insights & Reporting

Own reporting for Customer Success KPIs, SLAs, and customer health metrics.
Support reporting and planning processes led by the Director of Customer Success & Services.

Your Experience

Essential

Demonstrated success in a senior client-facing leadership role, ideally within a B2B SaaS or higher education environment.
Proven experience leading or scaling a Customer Success or Account Management team.
Strong understanding of CRM tools, customer success frameworks, and service-level reporting.
Skilled in using data to inform strategy, manage performance, and address risks.
Deep knowledge of the international student recruitment lifecycle and university challenges.
Excellent collaboration skills and the ability to influence across functions.
Bachelor’s or Master’s degree.
Full right to work in the UK.

Desirable

Experience contributing to the leadership or alignment of a service delivery or BPO team.
Background in a fast-scaling technology business.

Pay: £80,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Experience:

leading Customer Success functions?: 5 years (required)
working within a B2B Saas organisation: 3 years (required)
in higher education or student recruitment?: 3 years (required)
CRM platforms (Salesforce, HubSpot etc.): 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London W1H

Quick apply

Refine Your Search

director of partnerships jobs in baker street, gtl

Deputy Director of Customer Success (maternity cover)

Director of Inclusion and Wellbeing

Director of Oversight

Head of Learning & Development

Senior Director - Executive Compensation and Equity Program

Creative Director

Director, Strategic Initiatives, Expedia Lodging

Programme Director- Creative Community Brent (Creative People and Places Lead)

Director of Enablement & Performance

Creative Director

Associate Director of Strategic Partnerships

Director of Teaching and Learning

Director of Brand

MNO Partnerships Director

Head of Visitor Experience & Museum Operations

Client Engagement Manager

Director for England and Wales Programmes (London)

Director, Program Delivery Management

RISE Adviser - South East - Secondary and SEND adviser

Managing Director | London

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