Facilities support Work, Jobs in Ballyclare, Ant (with Salaries)

Customer Service Agent - Electricity
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Operator
Diageo —Belfast
- £42,945 a year
- 12 hour shift
- In-person
- Leadership
- Annual leave
12d
Facilities Support Coordinator
Sodexo —Belfast
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
4d
Facilities Support technician
ABM UK —Belfast
- £35,000 a year
- Weekend availability
- Schematics
- Maintenance
- Microsoft Office
Quick apply
Service and Planned Preventative Maintenance (PPM) Manager
PSI Production Services Ltd —Newtownabbey
- £37,000 - £40,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
Quick apply
6d
Operations Support Manager
OCS Group —Belfast
- Remote
- Management
Quick apply
4d
Facilities Maintenance Manager
247 Aviation —Belfast
- £32,000 - £36,000 a year
- Weekend availability
- Maintenance
- Supervising experience
- Plumbing
Quick apply
7d
Trauma Informed Residential Care Worker
Tearmann Care —Belfast
- £31,049 - £33,487 a year
- Weekend availability
- Driving
- Care plans
- Health & wellbeing programme
- Flexible schedule
Quick apply
Recycling Operative
RiverRidge —Mallusk
- £12.80 an hour
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
12d
Customer Service Agent - Gas
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Regional Operations Supervisor
OCS Group —Belfast
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Centre Based Youth Worker 1 (Local Team)
Education Authority —Belfast
- £36,634 - £38,945 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- IT
6d
Facilities Support technician
ABM —Belfast
- £35,000 a year
- Weekend availability
- Schematics
- Maintenance
- Microsoft Office
Enterprise Park Administrator
Mallusk Enterprise Park Ltd —Newtownabbey
- £25,604 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Retail security officer
Bardwood —Ballyclare
- £12.71 an hour
- 12 hour shift
Quick apply
Support Worker
Wood Green Healthcare —Newtownabbey
- Full-time
- English
- Care plans
- Free parking
- Annual leave
Quick apply
14d
Workplace Support Co-ordinator - Tier 1 sites
Emcor —Belfast
- £26,298 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Home Economics Technician 2 (Part-time 14.4 hours per week)
Education Authority —Newtownabbey
- £14.99 - £15.74 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Workplace Assistant
Pinsent Masons —Belfast
- Overtime
- Customer service
- Communication skills
- Office experience
- Annual leave
- Gym membership
Senior Mental Health Support Worker
Macklin Care Homes —Belfast
- £15.34 an hour
- Part-time
- Care plans
- Free parking
- Annual leave
Quick apply

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Customer Service Agent - Electricity

firmus Energy -
Newtownabbey

Quick apply

Job details

11 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

GCSE
Microsoft Office
IT
Communication skills

Full job description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Due to continued growth, we are excited to be expanding our Customer Services Team and are now seeking Customer Service Agents to join us in this newly created role. As a Customer Service Agent, you will be the first point of contact for potential and existing customers, stakeholders, and incoming calls. This is an excellent opportunity to be part of a growing team where you will play a key role in shaping the customer experience and supporting our ongoing success.

You will be responsible for handling customer enquiries, delivering best-in-class service, and providing essential administrative support to ensure the smooth running of the Customer Services function.

Role Responsibilities

Answer incoming calls demonstrating first-class customer service and delivering brand values, advising or redirecting as appropriate.
Have excellent telephone manner, be enthusiastic with a 'can do' attitude
Administration of customer queries via email or online.
Handle and resolve customer complaints in line with the company values.
Take ownership of customer requests, aiming to provide 1st call resolution
Customer Services administration is required.
Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business.
Provide cover for Reception as required.
Undertake any additional duties as directed by the Customer Services Manager.

Skills, Knowledge and Expertise

Essential Criteria

Minimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or above
Previous experience working in the electricity sector
Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chat
Demonstrated ability to investigate and resolve customer queries at the first point of contact
Strong IT literacy, including proficiency in Microsoft Office and the ability to work across multiple systems simultaneously
Excellent verbal and written communication skills, with the ability to convey information clearly
Ability to work effectively as part of a team
A customer-first approach with a positive attitude

Desirable Criteria

Awareness of energy regulations (e.g. customer rights, support for vulnerable customers)
Experience working to KPIs (e.g. call handling time, first call resolution, CSAT scores)
Ability to follow regulatory and compliance requirements
Strong call control, active listening, and rapport-building skills

Benefits

37.5 Annual Leave Days inclusive of Bank Holidays
Up to 15% performance bonus
Hybrid working after training
Private Medical Cover
Enhanced pension plan
Life assurance
Group income protection
Enhanced maternity benefits
Enhanced sick pay
Recognition programs
Long service awards

Career Progression

Dedicated development opportunities
Training and upskilling support

On-Site Facilities

Free on-site parking
Electric car charging points
New modern office space
High tech workstations

About firmus energy

firmus energy (supply) is Northern Ireland's leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Privacy

You can view our privacy notice for more information.

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Refine Your Search

facilities support jobs in ballyclare, ant

Customer Service Agent - Electricity

Operator

Facilities Support Coordinator

Facilities Support technician

Service and Planned Preventative Maintenance (PPM) Manager

Operations Support Manager

Facilities Maintenance Manager

Trauma Informed Residential Care Worker

Recycling Operative

Customer Service Agent - Gas

Regional Operations Supervisor

Centre Based Youth Worker 1 (Local Team)

Facilities Support technician

Enterprise Park Administrator

Retail security officer

Support Worker

Workplace Support Co-ordinator - Tier 1 sites

Home Economics Technician 2 (Part-time 14.4 hours per week)

Workplace Assistant

Senior Mental Health Support Worker

I want to receive the latest job alerts for facilities support in ballyclare, ant

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