Customer experience agent Work, Jobs in Ballymena, Ant (with Salaries)

Senior TikTok Creator & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
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Doherty Lantin —Newtownabbey
- From £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Air Export Agent
Expeditors —Newtownabbey
- Full-time
- Microsoft Excel
- Organisational skills
- Computer skills
- Employee stock purchase plan
- Life insurance
Quick apply
Mortgage & Protection Adviser
Navigate IFA —Belfast
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Control Tower Administrator - Part Time
DFDS UK & Ireland —Belfast
- Part-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Sales Agent
Radius Limited —Belfast
- From £25,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
AI Security Analyst
Sensata Technologies, Inc. —Newtownabbey
- Full-time
- Management
- Computer Science
- Engineering
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Customer service
13d
Hampton by Hilton - Reception - Guest Service Agent
Andras Hotels —Belfast
- £12.20 - £13.20 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
10d
Road Logistics Customer Service Specialist
Kuehne+Nagel —Belfast
- Customer service
- English
- Maths
7d
Lettings Agent
Sherry FitzGerald —Belfast
- Full-time
- IT
Quick apply
Go-to-Market - Belfast, United Kingdom
Speechify —Belfast
- Remote
- Sales
- APIs
- AI
4d
AI Architect - UK
Rackspace —Hyde Park
- Full-time
- System design
- Master's degree
- AWS
Skilled Maintenance Operative
Urbanbubble —Belfast
- £34,000 - £40,000 a year
- Full-time
- Maintenance
- Annual leave
- Sick pay
Quick apply
10d
Sr. Critical Situation Manager
Proofpoint —Belfast
- Full-time
- PMP
- Salesforce
- English
2d
Senior Consultant - Manager - Sustainable Product & Resilient Supply Chain Data Architect, AI for Sustainability & Infrastructure, AI & Data
Deloitte —Belfast
- Hybrid work
- Oracle
- English
- Travel
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
Associate Director, Salesforce Technical Architect with AI
Deloitte —Belfast
- Hybrid work
- Sales
- DevOps
- Project management
3d

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Senior TikTok Creator & Affiliate Manager

Dylan Oaks Jewellery
Belfast

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year

Benefits

Free parking
Store discount
Company events
Employee discount

Qualifications

Social media management
Public relations
Communication skills
Marketing

Full job description

Dylan Oaks

Dylan Oaks is one of the UK & Ireland’s fastest-growing jewellery brands. In the past 12 months, we’ve grown over 100% YoY. We are looking to add to our team of high performers based in our state of the art HQ in Belfast. The successful candidate will continue to drive forward our mission and support our growth through 2026 and beyond.

Your Role:

Dylan Oaks is looking for a Senior TikTok Creator & Affiliate Manager to lead and grow our creator, influencer and affiliate strategy, with a strong focus on TikTok, TikTok Shop and social commerce.

This role will be responsible for building a high-performing creator network that increases brand awareness, produces engaging content and delivers measurable revenue growth across our jewellery collections, personalised products and key gifting campaigns.

Working closely with the Marketing, Creative, Product and Retail teams, the successful candidate will take ownership of creator recruitment, affiliate performance, product seeding, agency relationships and campaign participation across TikTok and other relevant social platforms.

Responsibilities:

The individual will step into an established affiliate programme, responsible for overseeing the current operation, With the main responsibility of establishing a best-in-class TikTok shop programme.

Creator and Affiliate Strategy

Lead Dylan Oaks’ creator, influencer and affiliate strategy.
Recruit, activate and retain creators who align with the brand and can drive both revenue and awareness.
Build long-term creator, ambassador and affiliate relationships.
Identify emerging and established creators with strong commercial potential.

TikTok Shop and Social Commerce

Build, launch and scale the Dylan Oaks TikTok Shop strategy from the ground up, establishing it as a measurable & sustainable revenue channel
Manage creator participation across TikTok Shop affiliate tools and campaigns.
Work with internal teams to identify hero products, gifting opportunities and conversion drivers.
Track and optimise creator performance using revenue, conversion, engagement and content output.

Outreach, Seeding and Relationships

Manage creator outreach and product-seeding campaigns.
Coordinate creator selection, gifting, campaign briefs, follow-up and content tracking.
Build strong nurturing relationships with creators, agents, managers and affiliate partners.

Campaigns and Trading Moments

Lead creator activity across product launches and seasonal campaigns, including Valentine’s Day, Mother’s Day and Christmas.
Align creator activity with brand strategy, stock availability and e-commerce priorities.
Support creator participation in store openings, events and retail activity where appropriate.

International Growth and Community

Support creator and affiliate growth across Ireland, the UK and selected international markets.
Build an engaged community of Dylan Oaks creators and brand advocates.
Develop ambassador programmes, creator events and long-term partnerships.
Ensure creator content reflects the Dylan Oaks brand, tone and customer experience.

Performance and Reporting

Produce regular reporting on creator revenue, conversion, engagement, content output and return on investment.
Identify high-performing creators, products and content formats.
Use performance insights to improve recruitment, seeding and campaign activity.
Manage creator and affiliate budgets effectively.

Qualifications:

At least 2–3 years’ experience in creator marketing, influencer marketing, affiliate marketing or social commerce.
Practical experience using TikTok Shop, creator affiliate platforms or similar social-commerce tools.
Strong understanding of TikTok, Instagram and emerging social-media trends.
Hands-on experience recruiting, briefing and managing creators from outreach through to content delivery.
Strong understanding of affiliate links, commission structures, conversion and creator monetisation.
Comfortable producing performance reports and using data to improve results.
Experience working with creators, agents, agencies and affiliate networks.
Strong commercial awareness, communication and relationship-management skills.
Highly organised, with the ability to manage multiple campaigns, deadlines and creator relationships.

Preferred:

Experience within jewellery, fashion, beauty, gifting, lifestyle or another product-led consumer brand would be beneficial.

Success Measures

Growth and quality of the Dylan Oaks creator and affiliate network.
Growth and performance of TikTok Shop.
Revenue generated through creator and affiliate activity.
Creator recruitment, activation and retention.
Volume and quality of creator-generated content.
Campaign conversion and return on investment.
Performance across product launches and key gifting periods.
Contribution of social commerce to overall business growth.

What's On Offer

Salary dependent on experience
A bright, stylish city office with A-category aesthetic fit-out.
Excellent hands-on learning and career progression opportunities.
Discount on all Dylan Oaks products for you and your family.
Office Nespresso machine for the caffeine lovers.
Regular social events (think Spa Days, Bowling) + occasional Pizza Fridays on the house.

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

Company events
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

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