Customer Experience Manager
Sainsbury's —Ballymena
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
12d
Deputy Quality Control Manager
Imed Healthcare Ltd —Magherafelt
- £25,000 - £35,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
Quick apply
Community Programmes & Partnership Manager
Homeless Connect —Newtownabbey
- £38,220 a year
- Full-time
- Hybrid work
- Supervising experience
- Project management
- In-person
- Free parking
- Annual leave
Quick apply
1d
Records & Disclosure Manager
Ministry of Justice —Belfast
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Quality control
- SharePoint
- Annual leave
- Employee discount
5d
Showroom Sales Manager - Ballymena
Bathshack —Ballymena
- £35,000 - £47,000 a year
- Full-time
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
22h
Recruitment & Onboarding Specialist
Lynas Foodservice —Coleraine
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
4d
Programme Support Officer
Energy Saving Trust —Belfast
- £26,662 a year
- Call to connect
- Remote
- Microsoft Word
- Work from home
11d
Product Manager
PlotBox —Ballymena
- Hybrid work
- Product management
District Manager - Northern Ireland
Wingstop - Senior Operations —Belfast
- Up to £60,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
Assistant Project Manager
ARK Bros Professional Services UK Ltd. —Belfast
- £2,750 - £3,750 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Recruitment & Admin Co-ordinator
Rock Castle —Newtownabbey
- £34,000 - £37,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
6d
PR & Brand Relationship Executive
DMRi —Chapeltown
- From £24,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Free parking
IT Project Manager
Alexander Dennis —Ballymena
- Full-time
- Hybrid work
- PMP
- Communication skills
Quick apply
4d
People & Development Officer - Monkstown With Expected to Travel to Cookstown 2 days a week
CDE Group —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Travel
- Free parking
- Annual leave
Quick apply
Associate Project Manager
ARK Bros Professional Services UK Ltd. —Belfast
- £3,250 - £4,500 a month
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Senior Account Manager
Direct Vape NI Ltd —Mallusk
- £35,000 - £550,000 a year
- Full-time
- Presentation skills
- Travel
- In-person
- Free parking
- Employee discount
Quick apply
8d
Solar Project Coordinator
Solarfix NI Ltd —Newtownabbey
- £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
8d
Executive Assistant
Rackspace —Hyde Park
- £31,827 - £42,436 a year
- Weekend availability
- Customer service
- Writing skills
- Research
- Employee stock purchase plan
6d
Project Coordinator REF: 2624
Fingleton White —Antrim
- Overtime
- Hybrid work
- Microsoft Excel
- English
- Contracts
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Office Administrator
Tobermore —Magherafelt
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
11d

I want to receive the latest job alerts for records manager in ballymena, ant

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

records manager jobs near ballymena, ant

Customer Experience Manager

Sainsbury's -
Ballymena

Apply Now

Job details

Permanent
From £32,700 a year
12 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Retail team management
Store management
Retail experience
Retail management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Ballymena Store, Ballymena, BT42 3AG
Contract type: Permanent
Business area: Retail
Requisition ID: 400076042

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

records manager jobs in ballymena, ant

Customer Experience Manager

Deputy Quality Control Manager

Community Programmes & Partnership Manager

Records & Disclosure Manager

Showroom Sales Manager - Ballymena

Recruitment & Onboarding Specialist

Programme Support Officer

Product Manager

District Manager - Northern Ireland

Assistant Project Manager

Recruitment & Admin Co-ordinator

PR & Brand Relationship Executive

IT Project Manager

People & Development Officer - Monkstown With Expected to Travel to Cookstown 2 days a week

Associate Project Manager

Senior Account Manager

Solar Project Coordinator

Executive Assistant

Project Coordinator REF: 2624

Office Administrator

I want to receive the latest job alerts for records manager in ballymena, ant

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Ballymena Store, Ballymena, BT42 3AG
Contract type: Permanent
Business area: Retail
Requisition ID: 400076042

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

records manager jobs in ballymena, ant

I want to receive the latest job alerts for records manager in ballymena, ant

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Ballymena Store, Ballymena, BT42 3AG Contract type: Permanent Business area: Retail Requisition ID: 400076042

Salary: From £32,700
Location: Ballymena Store, Ballymena, BT42 3AG
Contract type: Permanent
Business area: Retail
Requisition ID: 400076042