TAMWORTH BOROUGH COUNCIL
HOUSING
Housing Options & Lettings Assistant
£26,403 – £28,598 per annum pro rata
Home-based role
Primarily home working, with two days per month on site and occasional additional attendance as required, up to 40% of working time.
14.8 hours per week
Maternity cover
Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Exciting times lie ahead as the Council delivers major transformation, including multi‑million‑pound investment such as the Future High Street Fund, helping to restore the town centre as a thriving community hub. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.
We are looking for someone to join our busy Housing Options team to help deliver excellent, customer-focused services, covering maternity leave.
In this role, you will support a wide range of void and allocation services, including the coordination, processing and monitoring of void properties, garages, mutual exchanges, nominations and adapted properties. You will work within agreed timescales to help make the best use of housing stock and resources.
We are seeking someone with excellent communication and interpersonal skills, a strong commitment to customer service and the ability to contribute positively at a time of improvement within the housing department.
Applicants should be able to demonstrate experience of working in housing or have relevant housing knowledge.
This is a home working contract, with the majority of duties carried out from home. However, employees will be contractually required to attend site for two days each month for team meetings, one-to-one meetings and other work-related activities. There may also be occasions where attendance on site is required for meetings, collaborative work or other duties. Site attendance will be no more than 40% of working time, including the contractual two days per month.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role, please contact Sarah Finnegan on 07989 441825 or Julia Gibbs on 07800 677341.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact [email protected].
Closing date: 2 August 2026
Interview date: 12 August 2026
Using Artificial Intelligence (AI): We cannot prevent applicants from using AI to help prepare application content. Used appropriately, AI can be a helpful tool. However, applicants should use it to support their own responses rather than relying on it to write their application in full. Applications that appear to rely too heavily on AI may be rejected during shortlisting.
If we receive an exceptionally high number of applications, we reserve the right to close this vacancy before the stated closing date. We therefore encourage applicants to submit their completed application as soon as possible. Following the closing date, the Recruiting Manager will complete shortlisting and applicants will be notified of the outcome.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes to support applicants who meet all of the essential criteria for a vacancy. Our Disability Confident Employer scheme supports applicants with a disability, and our Veterans Guaranteed Interview scheme supports those defined as veterans, military spouses or partners, and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged when accessing our services. We will make reasonable adjustments for those who need further assistance, depending on individual needs. Further guidance can be found in our Reasonable Adjustments guidance: Equality and diversity | Tamworth Borough Council.
Public-facing roles are covered by the Fluency Duty, as outlined in section 78 of the Immigration Act 2016. To serve the public effectively, employees in public-facing roles must be able to communicate in English with members of the public receiving local authority services.
