Senior quality assurance analyst Work, Jobs in Baltonsborough, Som (with Salaries)

Complaints and Improvement Specialist
Curo —Bath
- £35,796 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
13d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
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Senior Performance Analyst (GOV.UK)
Government Digital Service —Bristol
- £56,850 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
- Employee assistance programme
7d
Senior Risk Analyst
Assystem —Bridgwater
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
AECOM Advisory - Senior Director (Defence)
AECOM —Bristol
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
AECOM Advisory - Senior Director
AECOM —Bristol
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
PMO - Senior Risk Analyst
ACEPP —Bristol
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Construction experience
- Relocation assistance
- Employee discount
Investment Partnership Relationship Analyst
M&G plc —Bath
- Full-time
- Contracts
- Financial services
- Negotiation
- Annual leave
3d
FP&A Analyst
NAVANTIA UK —Bristol
- Full-time
- Spanish
- Microsoft Excel
- Analysis skills
Quick apply
Global Finance Strategy & Insight Analyst
Buro Happold —Bath
- Hybrid work
- Microsoft Excel
- Master's degree
- Analysis skills
- Employee assistance programme
- Employee discount
Planning Analyst
OVO Energy —Bristol
- £35,000 - £38,000 a year
- Google Suite
- Microsoft Outlook
- Analysis skills
- Employee discount
- Gym membership
Quick apply
21h
Pensions / HMRC Oversight Analyst
M&G plc —Bath
- Full-time
- Annual leave
3d
Quality Manager – Asbestos (6 month fixed term contract)
Tetra Tech —Bristol
- Continuous improvement
- In-person
7d
Pensions Calculation Analyst
Civica —Bristol
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Project Director - Controls Analytics
AECOM —Bristol
- Full-time
- Hybrid work
- Engineering
- Leadership
Data Science Lead - 12 month FTC
Unite Students —Bristol
- Sales
- Marketing
- SQL
- Annual leave
- Employee assistance programme
10d
Academy Cloud Security Consultant
Bridewell —Bristol
- Full-time
- Hybrid work
- Azure
- Computer Science
- No experience needed
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6d

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Complaints and Improvement Specialist

Curo -
Bath

Apply Now

Job details

Permanent | Full-time
£35,796 a year
13 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Analysis skills

Full job description

Complaints and Improvement Specialist

£35,796 per annum + benefits | The Maltings, Bath | Hybrid

Permanent | Full Time | 37 hours per week (minimum 3 office-based days)

Your Housing Expertise. Our Standards. Fairer Outcomes for Customers.

Resolving a complaint well takes more than a good letter. It takes judgement, calm and the confidence to hold people to a standard, from a Customer Advisor right up to our Chief Executive.

Every complaint that comes into Curo lands with our team. Some you will own yourself, the complex, high-risk cases that need an expert hand. Most you will place with the right person in the business, coaching and supporting them to a fair resolution. Either way, you set the standard and you keep us on the right side of the Housing Ombudsman Code.

And because complaints show us where we can do better, you will work with our complaints data analyst to turn those lessons into better ways of working for our customers.

What you'll be doing

Triaging every complaint that reaches Curo, completing a risk assessment and deciding whether each one is valid before allocating it across the business
Coaching and supporting colleagues to manage their complaints well from start to finish, while personally owning the most complex and high-risk cases
Acting as our subject matter expert on Housing Ombudsman regulations, advising teams and making sure our responses are accurate, well-evidenced and on time
Liaising directly with the Housing Ombudsman Service, customers and colleagues at every level, from frontline advisors to our Executive team
Running quality assurance and audits, monitoring performance and stepping in early where complaints risk falling short of standards
Analysing complaint trends with our data analyst to find recurring themes, then recommending and helping to embed practical improvements
Building a culture of learning, so that each complaint leaves our service stronger than it found it

More about you

You know housing complaints inside out, and you have handled complex, review-stage cases through to resolution. You are a confident communicator with the presence to chair a meeting, advise senior leaders and coach colleagues who are new to complaint handling.

You think analytically, reading the story in complaints data and turning it into recommendations people act on. And above all, you care about getting things right for customers, seeing every complaint as a chance to learn.

Essential:

Experience of handling complex or review-stage complaints in housing, the Housing Ombudsman or a similar regulated environment
In-depth knowledge of the Housing Ombudsman Code and how it applies in practice
Ability to coach, advise and train colleagues at all levels
Strong analytical skills, with the ability to draw insight from complaints data and recommend practical improvements
Confident communication, with the ability to chair meetings and influence senior stakeholders
Sound decision-making and the organisation to manage a varied caseload to deadline

This role could suit someone ready to take the next step. If you have the housing complaints knowledge and the potential to grow into the wider remit, we'd encourage you to apply.

What you'll get in return

Beyond a salary of £35,796 and the chance to make a real difference every day, you'll get:

26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working (3 days in office, 2 days at home)
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your own wellbeing

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]

Apply Now

Refine Your Search

senior quality assurance analyst jobs in baltonsborough, som

Complaints and Improvement Specialist

Senior Service Desk Analyst

Senior Performance Analyst (GOV.UK)

Senior Risk Analyst

AECOM Advisory - Senior Director (Defence)

AECOM Advisory - Senior Director

PMO - Senior Risk Analyst

Investment Partnership Relationship Analyst

FP&A Analyst

Global Finance Strategy & Insight Analyst

Planning Analyst

Pensions / HMRC Oversight Analyst

Quality Manager – Asbestos (6 month fixed term contract)

Pensions Calculation Analyst

Project Director - Controls Analytics

Data Science Lead - 12 month FTC

Academy Cloud Security Consultant

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