1st line support engineer Work, Jobs in Banbury, Oxf (with Salaries)

1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
Technical Support Engineer
M Group —Warwick
- 12 hour shift
- Windows
- IT
- Communication skills
- Employee discount
9d
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
Confident communicating with non-technical users in a clear and professional manner. We ensure that we have a range of policies and procedures in place which…
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
A full UK driving licence. Experience working in a school or education setting. The successful applicant will be subject to an Enhanced DBS check and all…
£25,191 - £26,409 a year
Quick apply
14d

I want to receive the latest job alerts for 1st line support engineer in banbury, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line support engineer jobs near banbury, oxf

Technical Support Engineer jobs in Warwick

Infrastructure Engineer jobs in Oxford

Senior It Engineer jobs in Glasgow G73

Senior It Engineer jobs in West Midlands Region

Senior It Engineer jobs in Remote

Network Engineer jobs in London

2nd Line Support Engineer jobs in Slough

2nd Line Support Engineer jobs in Nottingham

Mechanical Engineer jobs in Glasgow

2nd Line Support Engineer jobs in Luton

Process Engineer jobs in London

Mental Health Telephone Support jobs in Remote

Embedded Software Engineer jobs in London

Technical Support Engineer jobs in Edinburgh

Technical Support Engineer jobs in Milton Keynes

Technical Support Engineer jobs in Glasgow

Technical Support Engineer jobs in West Midlands Region

Infrastructure Engineer jobs in Stockport

Infrastructure Engineer jobs in Kent

Infrastructure Engineer jobs in Hartlepool

1st line Support Engineer

Ekco -
Milton Keynes

Quick apply

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Azure
Microsoft Office
Mobile device management
Active Directory
Intune
Time management

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied environments and technologies you will be supporting. You will receive training to support your growth, with a view to progression as you increase your knowledge and standing within the team.

This role is pitched at a level where engineers should be able to resolve above 70% of the tickets coming into the business, which means you’ll be given the freedom and trust to work on every technology that our clients own.

While we hold technical skills in high regard, we are always looking for someone who can bring a can-do attitude and a willingness to improve and learn.

What you’ll be responsible for:

Remote customer support, where you will perform various support tasks(not exhaustive);
- Device Troubleshooting (Desktop/Laptop/Mobile)
- Active Directory / Exchange / Office 365
- Printer Troubleshooting/Configuration
- Network Troubleshooting (Server, Switching)
Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets
Accountable for your own personal ticket queue, ensuring that all tickets are updated and closed in a timely fashion
Supporting the progression of 1st Line/Apprentice engineers within the team

Essential Qualities:

Experience in supporting;
- Device Troubleshooting (PC/Laptop/MAC/Mobile)
- Active Directory / Exchange / Group Policy / InTune
- Microsoft 365 / Azure / MDM
- Networking
Customer centric with great people skills
Proactive and positive approach to problem solving and client interaction

Desirable:

Experience of virtualised Microsoft environments
Experience with Egnyte for file storage
Microsoft Terminal Services/RDP to support level

Personal Qualities:

Takes pride in providing a high level of service
Regularly going above and beyond
Strong attention to detail
Ability to work under pressure and handle difficult situations
Impeccable time management skills with the ability to prioritise effectively

Benefits / Perks

️ Time Off: 25 days annual leave + public holidays
Birthday Leave: One extra day off to celebrate
Company Pension Scheme
️ Health Care
Employee Assistance Programme (EAP) for wellbeing support
️ EkcOlympics: Global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression

Why Ekco

Company of the year 2026 Tech Excellence Awards
️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

Refine Your Search

1st line support engineer jobs in banbury, oxf

1st line Support Engineer

1st / 2nd Line IT Support Analyst

2nd Line Support Technician

Technical Support Engineer

Senior IT Infrastructure Engineer

Infrastructure & Cloud Operations Engineer - 12 month FTC

Senior TechOps Generalist

More jobs to discover

I want to receive the latest job alerts for 1st line support engineer in banbury, oxf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected