We respectfully request that recruitment agencies do not contact us regarding this position.
We are seeking a motivated and enthusiastic Telesales Representative to join our dynamic team. The ideal candidate will be responsible for reaching out to potential clients, promoting our products and services, and generating leads through effective communication. This role requires a strong sales mindset, excellent verbal skills, and the ability to engage with customers.
Job Title: Telesales Representative
Hours: 40 per week, Monday to Thursday 09:00-17:00, Friday 08:00-16:00)
Location: Tredegar, South Wales (position is office based)
Salary: Dependent on experience
Responsible to: Telesales Team Leader
Main purpose of job: To contact existing and potential customers through tele-sales activity and record activity in Hubspot.
Experience required:
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
Essential skills:
- Excellent communication and interpersonal skills
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of Hubspot and telephone systems (ie, Aircall)
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- An ability to embrace change and adapt to business requirements
Key personal attributes:
- Honesty and integrity
- Ambition and drive to succeed
- Dependability and reliability
- Flexibility and willingness to work collaboratively
- Committed to professionalism and continuous improvement and personal development
Desirable skills / experience:
- Ability to speak English
- An understanding of medical devices
Main tasks / Responsibilities:
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed – setting appointments as required
- Enter and update customer information in Hubspot
- Process orders in an accurate manner – progress to Quotation via Hubspot workflow
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Continuous improvement on KPIs to ensure effectiveness of campaigns
- Measured success to be monitored with delivery against impact – daily, weekly and monthly Reporting
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Benefits:
- Competitive salary
- Defined contribution pension scheme (matched employer contribution of 5%)
- Perkbox membership, plus 50 flexi points per month (worth £5)
- Paid rest breaks (average 50 minutes per day over 5 days) pro rata
- Discounts at local gym
- Free on-site parking
- Company workwear available free of charge (but not mandatory)
- Free mortgage advice through our Mercer Marsh partners
Holidays
- 25 days annual leave plus public holidays
- Defined shut down period between Christmas & New Year
Wellbeing
- Cashplan (Medicash) with access to GP, support services and annual capped amounts towards healthcare
- Employee Assistance Programme (Health Assured) for employee and immediate family
- Funded company social events (at least twice a year)
- Large, well equipped comfortable rest area (Copa) with free access to hot & cold drinks, bread for toast and other condiments
- Secure outside rest area
- Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
ESG
- Car sharing incentives (e.g. winter car check, summer mini-valet)
- On site Electrical Vehicle Charging (nominal monthly charge)
- Secure cycle shelter
- Disability Confident Committed Employer
- Silver Investors in People Award
Other incentives
- Annual bonus for staff who perform the role of First Aider or Mental Health First Aider (pro rata)
- Refer a friend bonus (for a successful appointment and completion of 3-month probationary period)
- Charity sponsorship (limited match funding per employee per year)
- Support for training and development (through Training Contracts)
- Annual Awards Ceremony to recognise special achievements, with prizes
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
