Service associate Work, Jobs in Barnsley, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
Assistant Psychologist
Chrysalis Associates Limited —Sheffield
- £24,500 - £28,000 a year
- Full-time
- Working with children
- Driving
- Psychology
Quick apply
10d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
10d
Trainee Clinical Associate Psychologist (Apprenticeship)
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £32,073 - £39,043 a year
- Full-time
- English
- Microsoft Office
- Master's degree
1d
Associate
Taylor Emmet —Peak District
- Full-time
Clinical Research Associate
IQVIA —Chesterfield
- Full-time
- No degree
- Travel
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Associate
TK Maxx —Leeds
- Part-time
- No experience needed
- Employee discount
2d
ESOL Associate Lecturer
The Sheffield College —Sheffield
- £13.45 - £20.52 an hour
- Part-time
- Free parking
- Annual leave
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT
Sales Associate
Ralph Lauren —Leeds
- 8 hour shift
- Hospitality
- Sales
- Merchandising
- Employee discount
2d
Associate Dentist
mydentist —Rotherham
Quick apply
Associate Data Engineer
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
9d
Sales Associate
Castore —Sheffield
- Sales
- Communication skills
Quick apply
Associate Sociology Lecturer
The Sheffield College —Sheffield
- £13.45 - £20.52 an hour
- Part-time
- Free parking
- Annual leave
2d
Therapist
Bupa Dental Care —Wakefield
Team Member
NEXT —Sheffield
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
5d
Customer Service Specialist (m/f/x)
TIP GROUP —Knottingley
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

service associate jobs in barnsley, syk

Service Desk Analyst - Tier I

IT Apprentice

Document Production Associate

Assistant Psychologist

Administrator

Trainee Clinical Associate Psychologist (Apprenticeship)

Associate

Clinical Research Associate

AI Specialist

Associate

ESOL Associate Lecturer

Sales Associate

Sales Associate

Associate Dentist

Associate Data Engineer

Sales Associate

Associate Sociology Lecturer

Therapist

Team Member

Customer Service Specialist (m/f/x)

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