Case worker Work, Jobs in Barnstaple, Dev (with Salaries)

Gateway Support Worker
North Devon Against Domestic Abuse —Barnstaple
- £25,454 a year
- Part-time
- Administrative experience
- Organisational skills
- IT
- Health & wellbeing programme
- Work from home
Quick apply
2d
Evening Accommodation Support Worker/Concierge
Encompass Southwest —Barnstaple
- £13.51 an hour
- Part-time
- Working with children
- Data entry
- In-person
- Sick pay
Quick apply
2d
Weekend Accommodation Support Worker
Encompass Southwest —Barnstaple
- £13.51 an hour
- Part-time
- Working with children
- Data entry
- Care plans
- Employee discount
- Sick pay
Quick apply
2d

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Gateway Support Worker

North Devon Against Domestic Abuse
Barnstaple

Quick apply

Job details

Permanent | Part-time | Full-time
£25,454 a year
2 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Bereavement leave
Sick pay

Qualifications

Administrative experience
Organisational skills
IT
Communication skills

Full job description

Gateway Support Worker

North Devon Against Domestic Abuse (NDADA) is seeking an organised, adaptable, and proactive individual to join our team as a Gateway Support Worker.

This is a varied and rewarding role supporting both the Devon Domestic Abuse Alliance (DDAA) Single-Entry Gateway and NDADA services. You will play a vital part in ensuring that individuals experiencing domestic abuse are able to access the right support quickly, safely, and effectively.

We are looking for someone who enjoys problem-solving, demonstrates professional curiosity, and can confidently manage competing priorities. The successful candidate will be comfortable working in a fast-paced environment where situations can change quickly and where sound judgement, flexibility, and attention to detail are essential.

Working within a trauma-informed framework, you will support the Gateway function by processing referrals, maintaining accurate records, liaising with professionals and partner agencies, and providing administrative support across the wider organisation.

Key Responsibilities

· Triaging, processing, and uploading referrals onto the internal case management system.

· Conducting risk assessments and supporting timely access to appropriate services.

· Liaising with DDAA partners, NDADA services, referrers, and external professionals.

· Maintaining accurate and confidential records on the data management system.

· Collating and responding to Subject Access Requests.

· Producing legal aid support letters and other supporting documentation.

· Responding to telephone and email enquiries professionally and sensitively.

· Providing information and support to clients via incoming and outgoing calls.

· Supporting colleagues with a range of administrative tasks.

· Assisting with the coordination and preparation of NDADA educational courses and programmes.

· Working collaboratively with team members to provide a seamless and responsive service.

About You

We are particularly interested in hearing from applicants who:

· Have excellent administrative and organisational skills.

· Are creative thinkers who can identify practical solutions to challenges.

· Demonstrate professional curiosity and a willingness to learn and develop.

· Are confident making decisions and managing sensitive information appropriately.

· Thrive in environments where priorities can change quickly and where flexibility is essential.

· Have strong communication and interpersonal skills.

· Are able to build effective working relationships with professionals, partner agencies, and service users.

· Can work independently whilst contributing positively to a supportive team environment.

· Have strong IT skills and excellent attention to detail.

· Understand the importance of confidentiality, safeguarding, and professional boundaries.

· Are committed to working within a trauma-informed approach.

This role offers the opportunity to make a meaningful contribution to the lives of individuals affected by domestic abuse while working as part of a dedicated and supportive team.

Hours: 30-37 hours per week, Monday to Friday, 9am-5pm (including a 30-minute lunch break)

Salary: £25,454

Contract: Permanent

Closing Date: 28th June 2026

Interviews: 1st and 2nd July

For an informal discussion about the role, please contact Laraine Bridger, Operations Manager, at [email protected].

How to Apply

Please see www.ddaa.org for a full job description and application form. Please email your completed application form to [email protected]

Pay: £25,454.00 per year

Benefits:

Bereavement leave
Company pension
Cycle to work scheme
Health & wellbeing programme
Sick pay
Work from home

Work Location: In person

Quick apply

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case worker jobs in barnstaple, dev

Gateway Support Worker

Evening Accommodation Support Worker/Concierge

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