Housing manager Work, Jobs in Barnstaple, Eng (with Salaries)

Service Lead (Housing Advice, Homelessness, Temporary Accommodation)
North Devon Council —Barnstaple
- £38,220 - £45,091 a year
- Full-time
- Management
- Leadership
- Flexible schedule

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Service Lead (Housing Advice, Homelessness, Temporary Accommodation)

North Devon Council -
Barnstaple

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Job details

Full-time
£38,220 - £45,091 a year

Benefits

Company pension
Flexible schedule

Qualifications

Management
Leadership

Full job description

Salary

£38,220 - £45,091 per annum

Contractual hours

Basis

Full time

Package

We offer a supportive environment in an organisation with flexible working hours and a career average salary pension scheme. North Devon Council believes in valuing diversity and is committed to equal opportunities.

Job category/type

Housing

Date posted

20/05/2026

Job reference

REQ000398

North Devon Council’s Housing Team is looking for a reliable, experienced Service Lead for Housing to become part of a busy Housing Team. You will ensure the effective operation and delivery of the Council’s Housing services in accordance with its statutory duties.

Your responsibilities will include:

supervising, motivating and supporting the Housing Teams to deliver a high quality, cost-effective and customer focused service
Ensuring that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Service Manager (Housing) and Councillors
Working closely with the Residential Housing Team ensuring that the placements are working well from a welfare and property perspective and supporting each other when required
Monitoring and control of expenditure/income and recovering debt within the Council’s financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure efficient debt recovery
Develop, in collaboration with the Service Manager (Housing), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand
Undertaking case reviews, appeals and complaint investigations within the prescribed timescale
Developing new initiatives to improve the customer focus and/or reduce service costs

Ideally you should have:

A relevant professional membership and qualification such as Chartered Membership CIH (Degree or Post Graduate Certificate/Diploma accredited by the CIH), plus ILM Level 5 Award in Leadership and Management or commensurate experience/achievement management experience of staff and contractors
Detailed working knowledge of the Housing Act 1996, Part VI and VII (as amended by the Homelessness Act 2002 and Homelessness Reduction Act 2017), Renters' Rights Act 2025 and associated guidance understanding and empathy towards customers with housing support, health and social care needs
Ability to interpret legislation, case law, guidance and policy in order to make accurate and informed decisions
Working knowledge of landlord and tenant law, benefit regulations, health and safety regulations, the Care Act and the Mental Health Act
Knowledge of Data Protection and Information Sharing Agreements

This post requires a Standard DBS check.

Interview Date: 18 June 2026

If you have not heard by the interview date, please assume that you have been unsuccessful on this occasion.

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