Sea/Air Freight Operator
The Import / Export Operator is responsible for the arranging and receiving of all import/ export consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with partners and our customers and responsible for providing excellent customer service. The Import Operator is also responsible for communicating with all internal functions and inside sales.
Duties and Responsibilities:
- Ensure accurate data is entered into relevant systems
- Liaise with customers, other offices locally and overseas, agents, shipping lines, airlines and hauliers
- Take all incoming calls from all internal/external customers
- Respond to all internal/external customer enquiries promptly and professionally
- Completes all required import paperwork including customs work, and all other essential import documentation
- Review all customer booking and clearance instructions ensuring these are understood and followed
- Claiming of all shipments through use of external software packages
- Ensure full understanding and strict compliance to customs processes and procedures
- Ensure all delivered instructions are clear, concise and are provided in the correct format
- Communicate with all operations to ensure the accuracy of consignment delivery
- Manage all consignments by obtaining the latest status information and monitor accordingly
- In the event of a service failure identify the root cause and take appropriate action to address ensuring the customer/branch are kept fully informed
- Raising sales invoices accurately within agreed KPI timescales where required
- Collect monies from relevant parties where required
- Raise payment requests to relevant parties where required
- Liaise with product support team to provide Sea Freight quotes
- Query of vendor invoices where required
- Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations
- In depth understanding of the airfreight and Sea Freight product including Incoterms
- Provide customer reports where required
- Constantly consider initiatives which will both enhance the customer experience
- Be committed to excellent service quality
- Provide cover for the rest of the department during absence across both sea and air
- Inside Sales experience is advantageous
Personal Attributes
- Spark! Hungry!
- Focus on results and willingly tackle problems or conflicts which threaten their achievement.
- Excellent communication and listening skills
- To enjoy working with customers, therefore great with people, relatable, humorous, charisma, ability to quickly develop relationships, therefore being memorable
- Flexibility and quick thinking.
- Tough Negotiator
- Good overall knowledge of various modes: Sea, Air, Road
- Good knowledge about all the company's products and services. Good overall knowledge of the freight industry and markets. Relate to clients about market activity.
- To be well-organised and thorough, even under pressure.
- To enjoy working within a target-driven team environment - Be a team player
- Good drive and energy
Strong communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times. Attention to detail is a must as is the requirement to deliver excellent customer service.
If you feel you have what it takes to fulfil this role, please apply through this advert with your CV and a covering letter stating why you think we should invite you for interview. Please also state your current salary or salary requirements.
Job Type: Full-time
Pay: £25,000.00-£35,000.00 per year
Benefits:
Ability to commute/relocate:
- Blackburn BB1 5QB: reliably commute or plan to relocate before starting work (required)
Experience:
- Freight Forwarding: 1 year (required)
Work Location: In person
