Core Prescribing Solutions is a dynamic, award-winning organization looking for a highly motivated National Operations Manager to join their growing team. Having scooped various awards for clinical work, the team are now venturing forward to continue excelling in a number of different channels. The post holder will work alongside the board of Directors, the Clinical Operations manager, Training and Development team, as well as the senior Leadership Team to propel further clinical excellence, business growth and ultimately improve patient care, by reducing challenges in current primary care settings.
The ideal candidate will work full-time, 8 hours per day, typically from 9am to 6pm
(Based in Bradford - BD1) HYBRID
The post holder will be a strong leader with a thorough understanding of the intricacies of primary care, and relevant knowledge, as well as prior experience of managing teams in clinical settings and be able to navigate clinical systems such as EMIS and SystmOne.
Main Duties include:
- Managing the day to day running of the business ensuring clinical pharmacists and pharmacy technicians and any other clinical and non-clinical members of the team deliver services to an excellent standard which meets and exceeds CPPE, GPhC, Royal Pharmaceutical Society and all other regulatory and legal standards.
- Service development and delivery to an excellent standard and always looking to take the service delivered to the next level beyond what is being currently delivered
- Providing leadership, direction, and management of all staff members
- Help develop a culture of openness and transparency with all team members
- Develop and execute training resources and methods
- Liaising with clients and stakeholders
- Helping with managing rota’s, attendance, punctuality, clinical incidents
- Measuring service delivery against internal frameworks, using KPI’s to performance manage and improve clinical outcomes
- Manage enrolment and completion of the CPPE course for staff members
- Training and development of staff members, and implementing PDP plans
- Reviewing staff performance, performance management of all members of the team ensuring they are hitting the relevant targets and demonstrating weekly growth of their clinical activities and ensuring KPI’s are being met and exceeded.
- Develop, execute and monitor key metrics and dashboards which monitor any services delivered operationally and show these to the Shareholders, Board of Directors or Senior Leadership when required such as but not restricted to patient satisfaction, client feedback, monitoring clinical data reports.
- Ensuring staff training, compliance and competencies are up to date and meet the desired need
- Ensuring staff behaviour and ethos is aligned with the ethos and vision of the business
- Providing operational recommendations to the other members of the executive management team
- Advising on short-term and long-term operational and business planning
- Establishing and developing relations with senior management and external partners and stakeholders
- Develop and implement robust solutions to ensure any service delivered by the company is to an excellent standard
- To act in good faith and promote the long-term success of the Company for the benefit of all members and wider stakeholders.
- Gathering feedback from surgeries, PCN's, Federations and any other external and internal stakeholders
- Creating, leading and delivering service and contract review presentations based on clinical and non-clinical outcomes
- Positively contribute to the companies client retention rate and help to grow the business organically through excellent service management and delivery
- Reviewing workstreams completed by clinical staff members, measuring service delivery against internal metrics and KPI’s.
- Auditing services delivered by clinicians to ensure they align with companies’ clinical governance standards and any regulatory and best practice guidance.
Role Requirements
- Evidence of continued professional development
- Vast experience of working within primary care and the intricate functions
- Has a planned and organised approach with an ability to prioritise own workload to meet strict deadlines
- Excellent communication skills including verbal and written
- Able to effectively manage allocated resources
- Good clinical pharmacy knowledge including terminology
- An appreciation of NHS agenda and government targets
- An intricate knowledge of primary care and the NHS
- Understand the Primary Care Network DES and GMS and PMS contracts
- Honesty, integrity and evidence of improving patient outcomes
- Good working knowledge and experience of Microsoft Office, MS Word, Excel, Outlook, Powerpoint
- Knowledge and awareness of the legal, ethical, professional and organisational policies and procedures relevant to the role
- Experience in supporting common acute and long-term conditions
- Strong clinical leadership, communication and interpersonal skills and good understanding of PCN working
- Confident individual with a proactive attitude.
- A self-starter, able to demonstrate high levels of initiative and motivation, but also work closely with other team members and displaying trust, loyalty and be able to meet deadlines
- Must be disciplined and well organised
- Authoritative, honest and persuasive yet tactful
- Energetic and enthusiastic
- Ability to create a good working plan in relation to specific workstreams and determination to accomplish goals
- Excellent critical thinking and problem-solving skills
- Good leadership qualities with the ability to provide direction
- Be both a strategic thinker as well as being a capable implementer
- Must be able to multi-task and keep calm and work well under pressure
- Good team player
- A commitment to a high standard of work, attention to detail and a growth mindset is a must. This is a key hire for the company and as such we will invest in your success and continual progress.
- An interest to scope, develop and deliver bespoke new clinical services to improve patient outcomes nationally
- Be able to conduct themselves professionally in meetings with clients, stakeholders and staff members.
- Prior experience of working for a scaling business and managing teams at scale
- Prior experience of using data to performance manage clinical and non-clinical teams
- Evidence of ensuring excellent service delivery in the NHS by measuring KPI’s and monitoring teams performances against the set KPI’s
Company
Core Prescribing Solutions is an award-winning, dynamic, fast-paced healthcare organisation with over 25 years’ combined experience in the NHS, primary care, health informatics and the pharmacy sector.
Core Prescribing Solutions provides tailor-made primary care packages through a fully managed clinical pharmacist or technician-led model suited to the needs of Primary Care Networks (PCNs), GP practices and clients to help reduce workloads and streamline processes.
Why should you apply?
- Competitive salary
- 25 days annual leave plus bank holidays
- The chance to join a well-established growing company
- The opportunity to become part of our friendly, hard-working and dedicated team
- To showcase your knowledge and experience
- Specialised training to help you to develop and thrive in your career
- Opportunity to grow and progress organically through the organisation
If you’re the ideal candidate, please submit your CV along with your notice period and availability.
Visit our careers page for more info at
https://coreprescribingsolutions.co.uk/indeed/
Job Type: Full-time
Ability to commute/relocate:
- Bradford, West Yorkshire: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Application question(s):
- How many staff members have you directly managed?
- What percentage of time are you willing to travel for work?
Experience:
- Primary Care: 2 years (required)
- Operations: 2 years (required)
Location:
- Bradford, West Yorkshire (required)
Work Location: Hybrid remote in Bradford
