Support team leader Work, Jobs in Basildon, Ess (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Team Leader
EG On The Move Ltd —Basildon
- £13.40 an hour
- Part-time
- Bakery
- Employee discount
Quick apply
9d
HR Business Partner
People —Basildon
- £40,000 - £50,000 a year
- Full-time
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Production Team Leader
PrepWorld —Northfleet
- £13.34 - £16.16 an hour
- Full-time
- English
- Free parking
Quick apply
Dispatch Team Leader
PrepWorld —Northfleet
- £13.37 - £14.21 an hour
- Full-time
- Microsoft Powerpoint
- IT
- Communication skills
Quick apply
Store Manager
EG On The Move Ltd —Basildon
- £31,500 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
9d
Deputy Manager
Aldi —Pitsea
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
9d
People & Service Team Leader - 14hrs Weekends
River Island —Basildon
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Retail Shift Manager
Lidl —Pitsea
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
9d
Care Team Leader
Crystal Care Group —Lodge
- £16.92 - £18.22 an hour
- Full-time
- Leadership
- Referral programme
Warehouse Person
Energy Cable Services (ECS) —Laindon
- £12.50 an hour
- Part-time
- Heavy lifting
- Quality control
- Organisational skills
Quick apply
10d
Production Shift Team Leader
Indaver —Kelvedon
- Management
- Free parking
- Paid training
Quick apply
Children and Young Persons' Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
9d
Team Leader - Children's Residential Support Worker - Full Time
Harmony Residential Homes Ltd —Walthamstow
- £33,524 - £36,044 a year
- Full-time
- Driving
- In-person
Quick apply
14d
Retail Supervisor
Screwfix —Wickford
- £14.08 an hour
- Weekend availability
- Annual leave
- Employee discount
7d
Junior HR Business Partner
AllClear Travel Insurance —Southend-on-Sea
- £36,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
13d
Security Team Leader
Hilton - London Bankside —London
- £32,802 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
IPS Team Leader
Sovereign & Bale —London
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
Team Leader
KFC Pitsea Retail Park —Basildon
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
14d
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Customer service
- JavaScript
- Human resources
14d

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Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Driving Licence
Management
Customer service
Microsoft Office
Administrative experience
Driving
Leadership
Communication skills

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

support team leader jobs in basildon, ess

Call Centre Team Leader

Team Leader

HR Business Partner

Production Team Leader

Dispatch Team Leader

Store Manager

Deputy Manager

People & Service Team Leader - 14hrs Weekends

Retail Shift Manager

Care Team Leader

Warehouse Person

Production Shift Team Leader

Children and Young Persons' Team Leader

Team Leader - Children's Residential Support Worker - Full Time

Retail Supervisor

Junior HR Business Partner

Security Team Leader

IPS Team Leader

Team Leader

Workplace Operations Coordinator - London

I want to receive the latest job alerts for support team leader in basildon, ess

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