Senior desktop support technician Work, Jobs in Basildon (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —Basildon
- Customer service
- English
- Linux
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Windows
- Project management
- Bachelor's degree
- Gym membership
Sr IT Systems Engineer
Palo Alto Networks —London
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
10d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply

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Sr Administrator (Support & Operations)
HCLTech —Basildon
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
Senior AV and IT Support Officer
University College London —London
Ensure users receive reliable technical support with minimal disruption to teaching, learning, and administrative activities. On-site nursery and gym.
£43,981 - £52,586 a year
11d

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senior desktop support technician jobs near basildon

Sr Administrator (Support & Operations)

HCLTech -
Basildon

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Job details

Qualifications

Desktop support
Customer service
English
IT support
Mac OS
Linux
Root cause analysis
Communication skills

Full job description

Basildon District, England
Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. • Provide walk-up and deskside support within the designated coverage area. • Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. • Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. • Manage customer queues and maintain accurate support documentation. • Identify and escalate issues proactively to the Tech Lounge Lead. • Contribute ideas to prevent recurring incidents and improve overall employee productivity. • Promote a culture of continuous learning and knowledge sharing. • Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skill Requirements

Fluency in English (spoken and written) is mandatory. • Proven experience in a Desktop Support Engineer or similar IT support role. • Hands-on expertise with Windows, Linux, and macOS. • Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. • Excellent problem-solving and communication skills. • Customer-focused mindset with the ability to multitask effectively.

Other Requirements

Respond to user inquiries related to hardware, software, and networking. • Set up and configure equipment, including operating systems and applications. • Perform remote and on-site troubleshooting. • Maintain detailed records of technical issues and resolutions. • Apply software updates and security patches. • Provide clear, user-friendly instructions and support.

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senior desktop support technician jobs in basildon

Sr Administrator (Support & Operations)

IT Coordinator/ Helpdesk Technician

Senior Technician, IT Infrastructure

Sr IT Systems Engineer

Service Desk Analyst

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