At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Job title: B2B Account Manager – Private Ecosystem
Hybrid/Remote: GB: Remote
Reports to: Associate Director – B2B Accounts
About Lilly:
Lilly is a global healthcare leader that unites caring with discovery to make life better for people around the world. We were founded more than a century ago by a man committed to creating high-quality medicines that meet real needs, and today we remain true to that mission in all our work. Across the globe, Lilly employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to communities through philanthropy and volunteerism.
Role Overview:
The B2B Account Manager – Private Ecosystem role is responsible for developing and maintaining deep healthcare expertise across your customer segment. You'll use this expertise to obtain and/or maintain access and optimal product availability for the Cardiometabolic (CMH) portfolio of products/technology, while working closely with overlapping teams on initiatives associated with appropriate utilization and demand realization of the CMH portfolio.
By using Strategic Account Management (SAM) skills, collaborating with CMH colleagues and key Lilly business partners. Working with prioritized accounts, you'll get under the skin of their business — the associated challenges, needs, and opportunities. Managing and aligning expectations across customer segments and other stakeholders will be key, helping convey how the Lilly brands may meet the healthcare needs of the stakeholders' and their customers, ultimately achieving the vision and purpose of CMH within your geography.
As the B2B Account Manager – Private Ecosystem, you'll deliver results for our Cardiometabolic portfolio in the Private Market, including Pharmacy, Private Hospitals, Private Insurance Providers, Private Employers, and other Healthcare Organizations. Acting as a product and disease state expert, you'll deliver product value propositions and brand resources to service the account and generate demand and use of the CMH portfolio whilst bringing expert knowledge of Cardiometabolic guidelines to the role. Extensive account planning will be part of your day-to-day, ensuring business priorities, organizational design, key decision makers, and performance against priorities stay accurate for each account. You'll continuously gather local market intelligence for each key geography within your territory stakeholder mapping, evolving partnerships, practice affiliation relationships. On-demand account management support will fall to you too: resolving problems, addressing situational needs, and understanding product procurement preferences and requirements (EMR/order entry needs, direct contracting needs, specific procurement partner requirements, distribution logistics). Coordinating across local Team Lilly teammates, you'll help ensure a seamless Team Lilly customer experience for Private Ecosystem accounts.
Key Accounts: Key accounts for this role are in the UK. All account assignments are subject to change based on evolving marketplace dynamics and business priorities. This position will play a pivotal role in driving performance across the CMH portfolio and will be accountable to helping the NE Hub deliver on its goal of serving the number of patients annually.
Key Objectives/Deliverables
Account Management – Strategy Development & Planning
- Develop and execute account management strategy for priority accounts
- Lead coordination of account management strategy with Team Lilly overlaps
- Coordinate high impact account planning and execution efforts with prioritized accounts to drive identification, development, and implementation of collaborative opportunities to ensure optimal patient access to Lilly’s products, while improving patient outcomes
- Identify customer-focused initiatives to enhance Lilly’s brand equity in partnership with key customers across segments
- Partner with Lilly Sales Teams to drive understanding of priority accounts, while supporting a successful selling environment, and brand strategy
- Determine and recruit necessary Lilly resources to engage customer needs
Account Management – Tactical Execution
- Utilize SAM to execute brand strategies
- Manage, analyse, and adjust levers to obtain optimal business results through strategic prioritization
- Conduct analyses on product and market trends, including patient flow and continuum of care
- Ensure strong partnership with Team Lilly overlaps for prioritized accounts
- Establish key relationships with a broad range of customers at prioritized accounts to identify and address customers’ explicit needs, and to influence the customer’s decision process
- Remove barriers to delivering timely, exceptional customer experiences
- Lead and standardize effective business analysis and decisions for the team: Utilize sales performance, competitive, and/or customer or industry data to accurately diagnose customers’ key issues, and select/recommend account management strategies based on this analysis
- Participate in appropriate trade organizations to ensure Lilly presence and represent Lilly interests
- Demonstrate essential traits including but not limited to a) professionalism, b) the ability to build trusting relationships, c) the ability to communicate in a compelling manner and d) active learning
- Ensure all actions align 100% with company compliance policies and procedures, including all legal and ethical guidelines
- Maintain deep understanding of patient, product, and monetary flow through prioritized accounts
- Identify opportunities for product and disease state education for population-based decision makers, prescribers, and their support staff
Additional Preferences
- Previous Account Management/PRA experience
- Broad knowledge of the healthcare delivery landscape
- Experience and working knowledge of competitive interventions in the healthcare marketplace
- Demonstrated learning agility, critical thinking, and negotiation skills
- Demonstrated leadership and relationship building including cross-functional teamwork skills and the ability to influence
- Strong verbal and written communication and group presentation skills
Travel Requirements and Position Location
- Some overnight travel will be required (25% to 50%); evening programs possible
- Weekend travel/customer engagements (expect 2 to 4 times per year)
- Direct access to a major airport/train station is preferred
- Acceptable driving record will be required
EMBRACING DIVERSITY:
Embracing diversity is at the core of our long-held value of respect for people. It is the lens through which we understand and respond to the unique needs of the millions of individuals who depend on our medicines. For us, embracing diversity means understanding, respecting, and valuing differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. The greatest measure of our diversity efforts is our ability to attract and retain exceptional employees who feel comfortable in a culture that supports them being themselves.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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