Customer success director Work, Jobs in Basingstoke, Ham (with Salaries)

Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Member Success Director
Thatcham Research —Thatcham
- £78,500 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Free parking
12d
Senior Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Sales
- Negotiation
Quick apply
4d
Director of People
Hampshire Cultural Trust —Winchester
- £70,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Employee assistance programme
4d
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Leadership
- Work from home
- Employee assistance programme
Sr. Director, AS Technology & Commercial Acceleration - EMEA
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
Internal Communications Lead
UL Solutions —Basingstoke
- Hybrid work
- Marketing
- English
- Bachelor's degree
- Annual leave
Client Success Director (AI)
Circana —Bracknell
- Full-time
- Remote
- Machine learning
- Organisational skills
- AI
3d
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
3d
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
14d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Programme Director
Surface Technology International —Hook
- Full-time
- Employee discount
Quick apply
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business
- Work from home
- Employee assistance programme
Europe Advisor Relations
Lenovo —Farnborough
- Full-time
- Business development
- Negotiation
- Free parking
- Life insurance
Account Director
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- AI
- Annual leave
- Employee assistance programme
Quick apply
Software Strategic Sourcing Advisor - Director - UK
Information Services Group —Guildford
- Full-time
- Remote
- Microsoft Powerpoint
- Oracle
- Computer literacy
Director, Operations
Thermo Fisher Scientific —Reading
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
FDE Regional Director, Hybrid Cloud & AI Pre-Sales
Lenovo —Farnborough
- Full-time
- Hybrid work
- English
- Bachelor's degree
- AI
- Employee assistance programme
Director, Strategy Consulting EMEA
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
- Flexible schedule
- Referral programme
Quick apply
Event Project Manager, Delegate Management - 12 Month FTC
BCD Travel —Fleet
- Hybrid work
- Travel
- Hotel experience
11d

I want to receive the latest job alerts for customer success director in basingstoke, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success director jobs near basingstoke, ham

Client Relationship Manager

Matrix -
Basingstoke

Quick apply

Job details

Full-time
£35,000 - £55,000 a year
10 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Private dental insurance
Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Sabbatical
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay

Qualifications

Microsoft Excel
Salesforce
Analysis skills
B2B sales
Leadership
Communication skills
Negotiation

Full job description

Salary: The salary for this role is £35,000-£55,000. We pay within this range based on the skills, experience and qualifications you bring relative to the role's requirements.

Closing date - 17th July 2026
Hybrid – Basingstoke or Milton Keynes Office and attending Client Meetings

Our passion and purpose at Matrix Security Watchdog (MSW) is to ‘Connect people to work’. Our technology, and over 400 exceptional people, make that possible by bringing together organisations that need solutions to meet their recruitment needs. We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, managing the screening and compliance of all workers. We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team.

MSW is the UK’s longest established and most respected provider of global pre-employment screening. Through a combination of our leading-edge proprietary platforms and services, we help our customers across global blue chips and SMEs to make informed hiring and engagement decisions.

The Client Relationship Manager role is a key part of MSW’s front office function. In this role you will work with the Client Services Director and cross-functional teams from across MSW and Matrix Group, front, middle and back-office functions to take responsibility for partnering with a pre-defined group of customer accounts focussing on driving positive and lasting relationships with influential customer stakeholders, built on trust and respect for your subject matter expertise. You will be responsible for designing and implementing strategic account plans, overseeing the delivery of services in line with revenue and profit margin forecasts, leading on the extension and renewals process, and be accountable for identifying and leading opportunities to expand wallet share and new revenue growth opportunities through the upsell of services.

Duties and Responsibilities
Client Relationship Excellence

· Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-based relationships at all levels.

· Accountable for all clients meeting delivering contractual commitments.

· Proactively identify and address client needs.

· Organise, facilitate and deliver Monthly Reviews, Quarterly Business Reviews and Annual Business Reviews, on-site meetings, and regular communication to maintain strong client engagement.

· Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.

Revenue & Growth Optimisation

· Manage revenue and profitability of client accounts, ensuring sustainable growth and commercial success.

· Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions.

· Partner with client stakeholders to uncover cost-saving and revenue-generating strategies.

· Optimise contract longevity, securing renewals and extensions through outstanding service delivery.

Insight-Driven Account Management

· Leverage data analytics to provide clients with actionable insights and value-added recommendations.

· Prepare and present comprehensive account plans and forecasts.

· Influence client decision-making through clear, compelling storytelling backed by data.

· Working closely with the Growth and Product teams, ensure all additional client services beyond contractual scope are appropriately valued and charged.

· Support the Project Management Office (PMO) Team in onboarding new clients and transitioning them to business-as-usual operations.

· Accountable for client onboarding

Required knowledge, skills, education and experience

· Background Screening Industry Experience – Demonstrable experience of working in the background screening industry.

· Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting partnerships.

· Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.

· Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.

· Commercial Acumen – Deep understanding of revenue generation, cost optimization, and strategic account management.

· Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.

Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.

Pay: £35,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
Private dental insurance
Sabbatical
Sick pay
Work from home

Experience:

Background Screening Industry: 3 years (required)
Customer Relationships : 3 years (required)
Negotiation: 3 years (required)

Work Location: Hybrid remote in Basingstoke RG21 4EB

Quick apply

Refine Your Search

customer success director jobs in basingstoke, ham

Client Relationship Manager

Member Success Director

Senior Customer Success Manager

Director of People

Head/Director TAM Transformation & Services, Airports

Sr. Director, AS Technology & Commercial Acceleration - EMEA

Internal Communications Lead

Client Success Director (AI)

Customer Service Team Lead

Sales & Operations Manager - Destination Weddings

Customer Success Lead (Life Sciences)

Programme Director

Head/Director Business Consulting

Europe Advisor Relations

Account Director

Software Strategic Sourcing Advisor - Director - UK

Director, Operations

FDE Regional Director, Hybrid Cloud & AI Pre-Sales

Director, Strategy Consulting EMEA

Event Project Manager, Delegate Management - 12 Month FTC

I want to receive the latest job alerts for customer success director in basingstoke, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected