engagement specialist Work, Jobs in basingstoke, ham (with Salaries)

Service Readiness Specialist
BCA —Hook
- £40,000 - £50,000 a year
- Monday to Friday
- Hybrid work
- DevOps
- Travel
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Youth Engagement Coordinator - Evenings
YMCA Fairthorne Group —Basingstoke
- £24,784 a year
- Part-time
- Working with children
- Mentoring
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Experiential Technician Scotland
TaylorMade Golf Company —Basingstoke
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Complaints Team Leader
Castle Trust Bank —Basingstoke
- Full-time
- IT
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
1d
Requirements Management Specialist (Edgewing)
BAE Systems —Frimley
- From £54,808 a year
1d
SEN Education and Engagement Specialist
Fresh Start in Education —Aldershot
- £25 - £35 an hour
- English
- School
- Teaching
- Employee discount
Quick apply
Supervisor
The Watches of Switzerland Group —Basingstoke
- Supervising experience
- Communication skills
- Employee assistance programme
14d
Metadata Specialist (Edgewing)
BAE Systems —Frimley
- From £54,808 a year
- Analysis skills
6d
Project Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Hybrid work
- Project management
- Leadership
PPS Integration Specialist (Edgewing)
BAE Systems —Frimley
- From £54,808 a year
16h
Internal Sales Specialist - Cisco
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Senior Industry Marketing Specialist
UL Solutions —Basingstoke
- Bachelor's degree
- Business
- Communication skills
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
1d
Senior Project Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Project management
- Leadership
Community Engagement Manager
Mace —Reading
- Full-time
- Hybrid work
- Life insurance
Hospital Pharmacy Workflow Specialist - Plymouth
BD —Winnersh
- £42,000 - £64,050 a year
- Full-time
- Hybrid work
- Hospital
- Travel
- In-person
Government Relations Specialist II
Honeywell —Bracknell
- Full-time
- Hybrid work
- Master's degree
- Administrative experience
- Analysis skills
- Work from home
VP of Commercial Performance, Data Intelligence & Analytics
Acosta —Woking
- £140,000 a year
- Full-time
- Leadership
- Communication skills
1d
Environmental Permitting Specialist
Thames Water Utilites —Reading
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- IT
- Annual leave

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engagement specialist jobs near basingstoke, ham

Service Readiness Specialist

BCA -
Hook

Quick apply

Job details

Permanent
£40,000 - £50,000 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

DevOps
ITIL
Agile

Full job description

About The Role

Job Title: Service Readiness Specialist

Salary: £40,000 - £50,000 + 10% Bonus + Benefits!

Location: Hybrid Role, working from home with occasional travel to BCA Sites

Working hours: 40 hours per week Monday – Friday

Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

The Service Readiness Specialist ensures that new or changed technology services are introduced smoothly and safely into TechOps and the wider business.

This role is accountable for service readiness, assessing operational impact, transition coordination and knowledge transfer—ensuring that teams understand what is changing, why it matters, and what actions are required.

The role focuses on adoption, readiness, and transition execution, supporting Technology in driving predictable, controlled service outcomes for operations.

Key Responsibilities

Service Readiness & Impact Assessment

Conduct service readiness and operational impact assessments covering people, process, and service impacts.
Identify readiness gaps, transition risks, dependencies, and stakeholder considerations early.
Support stakeholder mapping and identify required actions to prepare impacted teams.
Provide insight to the Service Readiness & Communication Manager to shape messaging and adoption plans.
Ensure adoption and readiness needs are captured.

Transition Coordination

Coordinate transition activities across TechOps teams, ensuring readiness milestones are met.
Develop transition checklists and readiness trackers for assigned initiatives.
Align with Project Managers, Product, Service Owners and Engineering to ensure operational prerequisites are in place.
Validate that required processes, permissions, monitoring and access updates are completed before go-live.
Drive Hypercare & Early Life Support planning and execution.

Operational Enablement

Ensure operational teams (Service Desk, DCO, Infra, Networks, Workplace, Field Ops) are informed, prepared and trained.
Support operations in understanding “what’s changing”, typical issues, key contacts and escalation paths.
Facilitate handover sessions, explain impacts, and ensure readiness documentation is complete.
Work closely with Operations and Service Owners to verify operational acceptance criteria are satisfied.

Knowledge Transfer

Support the creation of service guides, support documentation, FAQs, and knowledge articles in collaboration with Knowledge Management team.
Ensure documentation is right-sized, timely, consistent, and aligned to operational requirements.
Facilitate training and knowledge transfer sessions with Service Desk, Operations and relevant support teams.

Communication & Engagement

Provide structured, clear inputs to the Service Readiness & Communication Manager for all messaging.
Translate change impacts into user-friendly content for release notes, internal updates and operational communications.
Ensure stakeholders understand the change, rationale, impacts and required user actions.
Provide content and detail to support communication planning.

Reporting & Ways of Working

Maintain readiness and transition dashboards, updating status, risks and dependencies regularly.

Participate in stand-ups, workshops, demos and governance forums as required.

Adhere to the Service Readiness frameworks and contribute to their improvement.

Capture lessons learned from transition activity for future improvements.

Continuous Improvement

Identify opportunities to improve readiness quality, reduce rework, and speed up transition cycles.
Promote reusable templates, clarity in documentation, and optimised handover practices.
Contribute feedback to enhance the Service Readiness playbook and ways of working Knowledge and Experience
Experience in Service Readiness, Service Transition, or Technology Service Management roles
Hands-on experience in ITIL-aligned operational environments.
Understanding of Agile delivery,

DevOps ways of working and product-led organisations.

Experience supporting the design and transition of both on-premise and cloud-based services.
Experience working with distributed teams and multiple business stakeholders.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Quick apply

Refine Your Search

engagement specialist jobs in basingstoke, ham

Service Readiness Specialist

Youth Engagement Coordinator - Evenings

Experiential Technician Scotland

Complaints Team Leader

Systems Administrator - Platform Migration & Merge Specialist

Requirements Management Specialist (Edgewing)

SEN Education and Engagement Specialist

Supervisor

Metadata Specialist (Edgewing)

Project Officer

PPS Integration Specialist (Edgewing)

Internal Sales Specialist - Cisco

Senior Industry Marketing Specialist

Head of Projects - Reading, UK

Senior Project Officer

Community Engagement Manager

Hospital Pharmacy Workflow Specialist - Plymouth

Government Relations Specialist II

VP of Commercial Performance, Data Intelligence & Analytics

Environmental Permitting Specialist

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