Helpdesk engineer Work, Jobs in Basingstoke, Ham (with Salaries)

2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
7d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
5h
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
10d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Data Centre Engineer
ONNEC Group —Basingstoke
- £35,000 - £44,000 a year
- 12 hour shift
- Maintenance
- Travel
Quick apply
10d
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
6d
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Annual leave
Mechanical Maintenance Engineer
Emcor —Aldermaston
- £40,000 - £43,989 a year
- Overtime
Quick apply
Help Desk Operator
OCS Group —Eastleigh
- Monday to Friday
- Microsoft Powerpoint
Quick apply
9d
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Computer Science
- Engineering
- Maintenance
- Work from home
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Continuous improvement
- Scripting
- In-person
- Work from home
Quick apply
Remote Support Engineer - Night Shift
Dexory —Wallingford
- Night shift
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
1d
Contract Support Scheduler
JIK-Integral UK Limited —Reading
- Full-time
- Microsoft Word
- In-person
- Business
Quick apply
Fire Alarm Installation Engineer
OCS Group —Basingstoke
Quick apply
Delivery Support Coordinator
VINCI Facilities UK —Camberley
- Full-time
- Organisational skills
- In-person
Quick apply
UPS engineer
Emcor —Theale
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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2nd Line Engineer - Yateley

Arc -
Yateley

Apply Now

Job details

Permanent
£30,000 - £40,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Mentoring junior staff
Ticket management
Firewall
Ticket management systems
Computer networking
SharePoint
Customer support
VMWare
Training & development
Intune
Help desk

Full job description

About Arc

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.
Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements.
Ensure Group Policy changes follow best practices and are clearly documented in the internal knowledge base.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:
Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

helpdesk engineer jobs in basingstoke, ham

2nd Line Engineer - Yateley

Service Desk Administrator - Saturday & Bank Holiday only

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

2nd Line Support Consultant

Associate Corporate IT Engineer

1st/2nd Line IT Support Engineer - Farnborough

Data Centre Engineer

IT Support Engineer I - Junior Helpdesk

IT Apprentice (Level 3 Information Communications Technician)

Mechanical Maintenance Engineer

Help Desk Operator

IT Engineer

Graduate Broadcast Engineer - Support

2nd Line Support Analyst

Senior Broadcast Engineer - Support

Remote Support Engineer - Night Shift

Contract Support Scheduler

Fire Alarm Installation Engineer

Delivery Support Coordinator

UPS engineer

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