Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our Marketing team is a 50-strong crew of bold thinkers, culture shapers and creative doers - from Brand and Digital to Strategy, Food Quality and Innovation. We’re here to keep KFC at the heart of culture across the UK & Ireland, blending our iconic roots with fresh, fearless ideas that connect with real people.
We don’t just make ads - we build love, drive growth, and stay one step ahead of what’s next.
ABOUT THE ROLE
At KFC, we do things differently. Loud ideas. Big campaigns. Fast pace. Real impact.
We’re looking for a Marketing Operations Lead to join our award-winning Marketing team and help bring our campaigns to life across every customer touchpoint.
This isn’t just about project management. It’s about making things happen. Flawlessly. At pace. Across one of the UK’s most iconic brands.
You’ll lead a team of four (with two direct reports) and own the delivery of campaigns across our owned channels - from in-restaurant POS and packaging, to digital, e-commerce and print. You’ll work closely with teams across the business, franchisees, and agency partners to make sure every campaign lands brilliantly and feels unmistakably KFC.
We’re after someone who thrives in fast-moving environments, loves solving problems, and knows how to balance creativity with operational excellence. Someone who can lead people, simplify complexity, challenge the status quo, and keep standards sky high.
What you’ll be doing
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Leading end-to-end delivery of national campaigns across multiple channels
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Managing creative production, workflow and campaign execution at scale
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Leading and developing a high-performing team
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Owning relationships with agency and production partners
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Working cross-functionally with Marketing, Operations and franchise teams
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Driving smarter ways of working through process improvement, automation and technology
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Protecting and elevating the KFC brand across every customer touchpoint
WHAT WE LOVE FROM YOU:
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Significant experience in marketing operations, campaign delivery or marketing services within QSR, retail or a fast-paced consumer brand
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Proven experience delivering large-scale, multi-channel campaigns
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Strong leadership and stakeholder management skills
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Someone commercially minded who understands how great execution drives results
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A natural organiser who can manage pace, pressure and multiple priorities
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Experience improving processes and exploring smarter ways of working, including automation or AI tools
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Hands-on energy, curiosity and a “get it done” mindset
Most importantly, we want someone who gets our brand. Someone who’s bold, collaborative, resilient, and ready to make a real impact.
ABOUT YOU
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A genuine team player
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High energy and loves celebrating wins
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A self-starter with curiosity, energy and adaptability
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Hungry to learn and thrive in a small, mighty team
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A practical problem-solver with strong commercial instincts
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Obsessed with high standards, momentum and getting things done
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Proven ability to work in a fast-paced changing environment, with the ability to pivot in line with business priorities
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And of course… a true KFC believer
WHAT’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.
You’ll get:
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Hybrid working from our Woking RSC (just 24 mins from London). Our Marketing team spend Tuesdays and Wednesday's face to face in the office.
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Up to 11% company pension contributions
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Fri-Yay finishes at 1pm every Friday
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25 days’ holiday (plus bank hols) a
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5 Live Well Days a year, just for you
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Bonus scheme linked to company & personal performance
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Private healthcare, Digital GP access & mental health coaching
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Enhanced parental leave and flexible return options
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Study support, income protection, life cover & more
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And yes—25% off the chicken
Because real ones deserve real rewards.
THE ROAD TO BECOMING A REAL ONE...
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Apply (Go on... do it) – send us your CV and answer a couple of app questions.
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Intro call with our Talent Team
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Virtual call with Hiring Manager + another senior member of the marketing team
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F2F interview & Task at our HQ, Home of The Real Ones in Woking
KFC FOR EVERYONE:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos - KFC, Pizza Hut, Taco Bell and Habit Burger & Grill - on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
