Mentor Work, Jobs in Basingstoke, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Youth Engagement Coordinator
YMCA Fairthorne Group —Basingstoke
- £12.71 an hour
- Weekend availability
- Computer literacy
- Experience working with children
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
11d
Mentor Manager
Chapter2 —Reading
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Work from home
Quick apply
Learning activity Mentor/Tutor
Think4ward Ltd —Andover
- £20 - £23 an hour
- Temporary
- Experience working with children
- Mentoring
- Communication skills
Quick apply
Digital Transformation Manager
Balfour Beatty —Basingstoke
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Agile Scrum Master
Sopra Steria —Basingstoke
- Communication skills
5d
Product Quality Manager
TechPoint —Basingstoke
- £60,000 - £65,000 a year
- Microsoft Word
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
Area Manager
Lidl —Andover
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Maths and English Tutor
Explore Learning —Reading
- £8.40 - £12.75 an hour
- Part-time
- Maths
- Mentoring
- Paid training
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Study Programme Tutor (Experienced)
West Berkshire Training Consortium —Newbury
- Full-time
- English
- Maths
- Mentoring
- Employee discount
- Life insurance
Quick apply
9d
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Part-time
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Mentor /Outreach Worker
Cobras Basketball Club Ltd —Bagshot
- £15 - £21 an hour
- Experience working with children
- Mentoring
- In-person
Quick apply
Storytelling Director
Larian Studios —Guildford
- Full-time
- Team management
- Mentoring
Plant Operative
Holcim —Winchester
- Overtime
- Communication skills
- Employee discount
Contract Team Leader - South East Water
Tetra Tech —Basingstoke
- Overtime
- Hybrid work
- Customer service
- Continuous improvement
- Travel
Peer Mentor Roles
Royal Holloway University of London —Egham
- £13.90 an hour
- University
- Mentoring
- Leadership
Associate Principal/Principal Qualitative Research, Patient Centered Solutions
IQVIA —Reading
- Full-time
- Hybrid work
- Doctoral degree
- English
- Master's degree
BRIC Coordinator
Via Community Ltd —West Berkshire
- £36,151 - £38,149 a year
- Full-time
- Management
- Communication skills

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
Service restoration
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

mentor jobs in basingstoke, ham

Second Line Support

Youth Engagement Coordinator

Mentor Manager

Learning activity Mentor/Tutor

Digital Transformation Manager

Agile Scrum Master

Product Quality Manager

Area Manager

Maths and English Tutor

Business Development Manager – IT, Cyber Security & AI Governance

Study Programme Tutor (Experienced)

Second Line Support

Part-time HR Manager (Learning & Development/ Organisational Development)

Mentor /Outreach Worker

Storytelling Director

Plant Operative

Contract Team Leader - South East Water

Peer Mentor Roles

Associate Principal/Principal Qualitative Research, Patient Centered Solutions

BRIC Coordinator

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