Patient advocate Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Service Supervisor
AirLife —Basingstoke
- From £40,000 a year
- Full-time
- Hybrid work
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
8h
Director – Executive Director, PK/PD & Pharmacometrics (Level based on experience)
Eli Lilly —Bracknell
- Full-time
- Doctoral degree
- Communication skills
7d
Occupational Therapist
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Full-time
- Computer literacy
- Research
- Patient care
5d
Newly Qualified Paediatric Nurse
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Full-time
- Management
- Analysis skills
- Discharge planning
1d
Client Partner, Strategy Consulting Large Pharma Advisory, 1 year contract
IQVIA —Reading
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
8d
Therapy Specialist
Baxter —Newbury
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Annual leave
Paediatric Liaison Nurse
Surrey and Borders Partnership NHS Foundation Trust —Guildford
- £51,657 - £58,785 a year
- Full-time
- Paediatrics
- Training & development
6d
Swimming Teacher
Places for People —Wokingham
- £5,541.51 a year
- Teaching
- Employee discount
Practice Area Lead: Medical Affairs Communications
IQVIA —Reading
- Full-time
- Hybrid work
- Business development
- Training & development
- Leadership
Endoscopy Practitioner (Bank)
Circle Health Group —Reading
- Up to £28 an hour
- Part-time
- Hospital
- Patient care
- Annual leave
Specialist Dietitian
Royal Surrey NHS Foundation Trust —Guildford
- £30.35 an hour
- Part-time
- Management
- Hospital
- Research
12d
VP & Managing Director, Clinical Strategic Operations, Mid-Sized Pharma Partnerships
IQVIA —Reading
- Full-time
- Hybrid work
- Business development
- Team management
- Leadership
2d
Associate Director, GRA Policy EMEA/RoW Lead
Kyowa Kirin International —Marlow
- £66,814 - £134,641 a year
- Full-time
Quick apply
Associate Director, GRA Policy EMEA/RoW Lead
Kyowa Kirin International plc —Marlow
- Full-time
VP & Managing Director, Clinical Strategic Operations, Large Pharma Partnership
IQVIA —Reading
- Full-time
- Hybrid work
- Business development
- Team management
- Leadership
2d
Healthcare Support Worker
Frimley Health NHS Foundation Trust —Windsor
- £26,618 a year
- Full-time
- Customer service
- English
- Patient care
3h
Senior Care Worker / Care Coordinator
Eleada Care Services —Winchester
- £14.50 an hour
- Full-time
- Management
- Medication administration
- English
- Paid training
- Sick pay
Quick apply
6d
Level 2 Swimming Teacher
Places for People —Reading
- £20.58 an hour
- Teaching
- Employee discount
Business Development Manager - Expert Ecosystem
IQVIA —Reading
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
9d

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Director – Executive Director, PK/PD & Pharmacometrics (Level based on experience)
Eli Lilly —Bracknell
Lead PK/PD aspects of program and product team plans as project leader; integrate quantitative approaches into drug discovery and/or development.
7d

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Customer Service Supervisor

AirLife -
Basingstoke

Quick apply

Job details

Full-time
From £40,000 a year
8 hours ago

Qualifications

French
Spanish
Succession planning
Stakeholder liaison
Internal department liaison
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Management reporting
Customer interaction
Budgeting
Training & development
Root cause analysis
Italian
Leadership
German

Full job description

Company Description

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Job Overview

The Supervisor for International Customer Service will have strong leadership skills to provide direction to the CS team in problem resolution, adherence to procedures, and process improvement in servicing our international distributors and direct customers. This position will also provide training on new and existing procedures to ensure CS staff are able to perform their duties. Proving strong support on employee performance and process improvement to ensure service levels and quality of service are a key focus. Delivering service excellence is a priority in this role whilst supporting internal and external customers. Creating strong positive relationships with our internal partners to continually innovate and improve the service to our international customers and distributors.

Duties

Provide clear direction, coaching, and performance management to support team development and achievement of AirLife goals.
Align team’s objectives with AirLife priorities, ensuring compliance, promoting a culture of accountability, and upholding AirLife values.
Take accountability and ownership for actively participating in recruitment processes and supporting fair treatment in disciplinary processes for your team.
Drive continuous improvement by fostering innovation, operational excellence, and adoption of best practices within the team.
Champion employee engagement, inclusion, and career development through regular check-ins, talent reviews, and succession planning.
Manage your team’s budget responsibly and exhibit financial accountability.
Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with a complete orientation program.
Provide order fulfillment activities on a select number of key accounts as needed.
Provide feedback on CS team performance, compliance with procedures and service to leadership and staff
Identify operational issues, opportunities for continuous improvement and recommend enhancements.
Prepare metrics and reports for analyzing data to assist in process improvements, procedure changes, service levels and goals.
Liaison with department leaders to maximize customer satisfaction through continuous improvement opportunities.

Requirements

3-4 years of Data analytical experience
0-2 years management experience
CS background in Healthcare/Pharmaceuticals preferred, not required
Strong process-oriented leadership with knowledge of existing tools and technology to simplify and improve service.
Proven ability to advocate for customers and build relationships.
Strong leadership skills to provide direction and management of CS team
Ability to analyze complex issues, perform root cause analysis, and prepare process improvements.
Language skills in French, German, Italian or Spanish would be an advantage but not essential

Pay: From £40,000.00 per year

Work Location: Hybrid remote in Basingstoke

Quick apply

Refine Your Search

patient advocate jobs in basingstoke, ham

Customer Service Supervisor

Director – Executive Director, PK/PD & Pharmacometrics (Level based on experience)

Occupational Therapist

Newly Qualified Paediatric Nurse

Client Partner, Strategy Consulting Large Pharma Advisory, 1 year contract

Therapy Specialist

Paediatric Liaison Nurse

Swimming Teacher

Practice Area Lead: Medical Affairs Communications

Endoscopy Practitioner (Bank)

Specialist Dietitian

VP & Managing Director, Clinical Strategic Operations, Mid-Sized Pharma Partnerships

Associate Director, GRA Policy EMEA/RoW Lead

Associate Director, GRA Policy EMEA/RoW Lead

VP & Managing Director, Clinical Strategic Operations, Large Pharma Partnership

Healthcare Support Worker

Senior Care Worker / Care Coordinator

Level 2 Swimming Teacher

Business Development Manager - Expert Ecosystem

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