retail advisor Work, Jobs in basingstoke, ham (with Salaries)

Customer Contact Centre Advisor Jaguar Land Rover
South East Motors —Basingstoke
- £26,426.80 - £32,426.80 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
Quick apply
1d
Retail Sales Advisor - Farnborough
Oak Furnitureland —Farnborough
- £46,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Retail Sales Advisor - Reading
Oak Furnitureland —Reading
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
12d
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Advisor/ Retailer Advisor
BROAD STREET MALL —Reading
- £12.40 an hour
- Customer service
Retail Sales Advisor
Nisbets —Reading
- £12.85 - £13,368.00 a year
- Part-time
- Microsoft Outlook
- IT
- Restaurant
- Employee discount
Product Sales Advisor - Basingstoke
Ted Experience —Basingstoke
- £15.33 an hour
- Sales
- Travel
- Paid training
Sales - Sales Advisor - UK
New Look —Fleet
- Part-time
- Microsoft Word
4d
Motorcycle Workshop and Parts Advisor
Mott Motorcycles —Basingstoke
- From £26,500 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
13d
Customer Support & Enablement Executive
Once For All UK —Basingstoke
- £30,000 - £35,000 a year
- Construction
- Communication skills
- Employee assistance programme
Quick apply
Aftersales Advisor
Eden Motor Group —Newbury
- Full-time
- Customer service
- Computer skills
- In-person
- Store discount
- Employee assistance programme
Quick apply
7d
Customer Sales Advisor
Halfords —Andover
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Customer Advisor
Boots —Petersfield
- £13.02 - £15.10 an hour
- Weekend availability
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Retail Sales Advisor - Part Time
Poltronesofà —Farnborough
- £11.52 - £13.00 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
21h
Interior Sales Advisor (32 hours)
OKA DIRECT LIMITED —Marlow
- Part-time
- Customer service
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Retail Sales Advisor
Brewers Decorator Centres —Petersfield
- £11,215 a year
- Customer service
- Communication skills
- Employee assistance programme
14d
Sales Advisor
The Perfume Shop —Reading
- £8.81 - £13.04 an hour
- Sales
- IT
- Employee discount
Service Advisor - Vauxhall/Auto Assistance
Snows Group —Eastleigh
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Sport Advisor (Full-time)
Decathlon UK —Farnborough
- Part-time
- Communication skills
Retail Assistant (Opticians)
Boots —Guildford
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
1d

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Customer Contact Centre Advisor Jaguar Land Rover

South East Motors
Basingstoke

Quick apply

Job details

Permanent | Full-time
£26,426.80 - £32,426.80 a year
1 day ago

Qualifications

Microsoft Word
CRM software
Customer service
Upselling
Organisational skills
IT
Communication skills

Full job description

Customer Contact Centre Advisor- Basingstoke JLR

JOB PURPOSE

The role of the Customer Contact Centre Advisor is to:

Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers.

Department/Business/Location:

Reports to:

Contact Centre Manager

KEY RESPONSIBILITIES

To deliver an outstanding customer experience by managing inbound and outbound communications for the dealership. The role involves handling service bookings, and customer queries efficiently while maximising opportunities to drive revenue and customer satisfaction.

· Handle inbound calls, emails, live chat, and digital enquiries in a professional and timely manner

· Make outbound calls to follow up on leads, service reminders, MOT bookings, and marketing campaigns

· Deliver a consistently high standard of customer service aligned with brand expectations

· Support upselling and cross-selling of dealership products and services

· Book service, MOT, and repair appointments in line with workshop capacity

· Provide customers with accurate information on pricing, availability, and timelines

· Promote additional services such as servicing packages, warranties, and add-ons

· Resolve customer queries and complaints quickly and effectively

· Ensure all customer interactions are logged accurately in the CRM system

· Maintain high levels of customer satisfaction and contribute to positive reviews and retention

· Update customer records, bookings, and notes in internal systems

· Adhere to dealership processes, compliance, and data protection regulations

· Monitor and manage personal KPI performance metrics

Key Performance Indicators (KPIs)

· Call handling quality and volume

· Appointment booking rates

· Lead conversion rates

· Customer satisfaction (CSI/NPS scores)

· Response times to enquiries

· Revenue contribution (upsell/cross-sell)

Skills & Experience Required

1. Essential

· Excellent communication skills (verbal and written)

· Strong customer service experience (contact centre or retail preferred)

· Ability to multitask and work in a fast-paced environment

· Strong attention to detail and organisational skills

· Confident use of IT systems and CRM platforms

2. Desirable

· Previous experience in a motor dealership or automotive industry

· Knowledge of vehicle servicing processes

· Experience working with targets and KPIs

· Upselling experience

Hours: Mon - Fri 8am - 5pm

The Same People, The Same Excellence. A New Name for the Future.

Southeast Motors is a privately owned automotive retail group based on the south coast of England, serving customers from across Hampshire, Surrey, Sussex, Kent, and beyond. Driving Forward — A New Era of Excellence, we represent some of the world’s most renowned automotive brands, delivering exceptional vehicles, trusted servicing, and genuine care across the South East. Our mission is simple: to provide quality, expertise, and trust at every step of your automotive journey.

Our Values.

At Southeast Motors, our values guide every decision we make and define how we work with our clients, partners and each other. They represent who we are, how we behave, and the standards we uphold as we grow.

Job Types: Full-time, Permanent

Pay: £26,426.80-£32,426.80 per year

Experience:

CRM software: 1 year (required)
Customer Contact Centre: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retail advisor jobs in basingstoke, ham

Customer Contact Centre Advisor Jaguar Land Rover

Retail Sales Advisor - Farnborough

Retail Sales Advisor - Reading

Retailer Support Advisor

Sales Advisor/ Retailer Advisor

Retail Sales Advisor

Product Sales Advisor - Basingstoke

Sales - Sales Advisor - UK

Motorcycle Workshop and Parts Advisor

Customer Support & Enablement Executive

Aftersales Advisor

Customer Sales Advisor

Customer Advisor

Retail Sales Advisor - Part Time

Interior Sales Advisor (32 hours)

Retail Sales Advisor

Sales Advisor

Service Advisor - Vauxhall/Auto Assistance

Sport Advisor (Full-time)

Retail Assistant (Opticians)

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