Basingstoke, Old Basing Mall
Job Description
The hourly rate for this role is £13.56 and up to £15.59 across selected locations within London. No previous experience required & full training will be provided.
Do you have a passion for health, wellness, and making a difference?
If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing.
You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive.
Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you’ll play a vital role in helping them feel healthier, happier, and more confident in their choices.
About the role
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Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
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You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
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This is an interactive, people-focused role - you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs
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This is a sales-based role, but it’s all about team success—no competitive, performance-based commission here.
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We’ll support you to complete a Healthcare Training Programme at NVQ2 level.
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We’re proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
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Enthusiasm and passion for all things health and wellness
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A warm, approachable manner and confident to start conversations with customers
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Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
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Self-motivated, sales-driven and focused on delivering a great customer experience
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A team player that loves to contribute to the team and store’s success
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Digitally savvy and comfortable embracing technology and the omni-channel offering
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Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience.
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Prepared to complete a Healthcare Training Programme (NVQ2)
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
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Experience working towards sales targets
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Experience in a healthcare or wellness setting
Our benefits-
Boots Retirement Savings Plan
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Discretionary annual bonus
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Generous employee discounts
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Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
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Flexible benefits scheme
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Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at
boots.jobs/rewards.
Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
If your application is successful, you'll be invited to an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide
reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a
Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Business Area
Pharmacy, Retail
Function
Healthcare Support
Keywords
Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Counter Sales, Beauty, Skincare, Sales, Retail, Counter Sales, Consultant, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Part time, Full-Time, Sales Assistant, Retail Assistant, Medicine, Medicines, Specialist, Healthcare, Expert, Customer Care, Assistant, Advisor, Health, Wellness, Health and Wellness, Sales Advisor
Latitude,longitude 1
51.266304704,-1.08831962
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Hours per week
25 to 34 hours per week
Division
16 - United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Area
180 - Hampshire and Wiltshire
Address 1
15 Old Basing Mill
Need To Know (New)
This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis;, We can only consider candidates who are over 18 due to age restrictions for this role;
Are night shifts required as part of this shift pattern?
No
Do you require a second shift pattern to be advertised?
No
Please select the required shift pattern for Fridays
Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Mondays
Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Saturdays
Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Sundays
Unavailable
Please select the required shift pattern for Thursdays
Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Tuesdays
Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Wednesdays
Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
