Liaison Work, Jobs in Basingstoke (with Salaries)

Resident Liaison Officer
Lawtech Group —Basingstoke
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
2d
RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Quality control
Quick apply
Operations Controller
Blackbushe Airport Ltd —Camberley
- £26,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Employee discount
Quick apply
1d
CAMHS Senior Liaison Practitioner
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Winchester
- £39,959 - £48,117 a year
- Weekend availability
- Hospital
- Psychology
- Mentoring
14d
HHCS Facilities Lead
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Full-time
- Continuous improvement
2d
Smokefree Cancer Pathways Implementation Lead
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £49,387 - £56,515 a year
- Full-time
1h
Decontamination Manager
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
10d
Accounts & Admin
Westbourne Motors —Basingstoke
- Part-time
- Computer skills
Contract Liaison Officer
Novus Property Solutions Ltd —Basingstoke
- Full-time
- Presentation skills
- IT
- Communication skills
- Employee discount
Quick apply
2d
Workplace Ambassador - FTC
CBRE —Reading
- Full-time
- Customer service
- Computer literacy
- Computer skills
6h
Patient Transport Liaison Officer
EMED Group —Farnborough
- £13.50 an hour
- Full-time
- Data entry
- Communication skills
- Hospital experience
- Annual leave
- Employee assistance programme
Quick apply
9d
MSL | Medical Science Liaison - UK (m/f/d)
PAION Pharma GmbH —Reading
- Travel
- Communication skills
Quick apply
10d
Customer Liaison Executive
Gordon Murray Group —Windlesham
- Microsoft Word
- CRM software
- Organisational skills
Quick apply
Patient Liaison Officer
Circle Health Group —Guildford
- Up to £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Employee discount
- Life insurance
8d
DOMESTIC ABUSE REFUGE ADVOCATE
I Choose Freedom —Farnborough
- £25,291.00 - £26,227.50 a year
- Full-time
- Conflict management
- Data entry
- Organisational skills
- Free parking
- Sick pay
Quick apply
1d
Resident Liaison Officer
United Infrastructure —Thatcham
- Full-time
Quick apply
Customer Services Adviser
Havant & South Downs College —Alton
- £8,940.22 - £24,703.40 a year
- Part-time
- Front desk
Admissions Co-ordinator
Royal Surrey NHS Foundation Trust —Guildford
- £33,677 - £40,996 a year
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
4d
Senior Liaison and Diversion Practitioner
Surrey and Borders Partnership NHS Foundation Trust —Guildford
- £41,957 - £50,387 a year
- Full-time
7d
Commercial Contracts Specialist
SNG (Sovereign Network Group) —Basingstoke
- £39,000 - £48,000 a year
- Full-time
- Contracts
- Budgeting
11d

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Resident Liaison Officer

Lawtech Group -
Basingstoke

Quick apply

Job details

2 days ago

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Client engagement
Stakeholder liaison
English
Email software
Tenant engagement
Appointment booking and call handling
Client services
Data entry
Right to Work Check
Relationship management
SharePoint
Physical stocktaking
Certified Scrum Master
Customer support
Customer interaction
Stocktaking
Microsoft Outlook Calendar

Full job description

Role Overview:

Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.

Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.

Your key responsibilities are:

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.

Role Responsibilities:

Work closely with the Project Manager and Design & Quality teams.
Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
Draft responses and communication for residents and other parties
Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager
Answering of phone calls and making any necessary appointments.
Liaise with individual residents and establish individual requirements.
Arrange site surveys as required to each property within the project.
Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
Observe all H&S rules and ensure resolution of service issues comply with all such rules.
Escalate unresolved issues to CSM, when appropriate to do so.
Basic site administration including data entry of the in house ‘probe’ system for the below:

➢ Delivery receipts – Once a week update deliveries on probe and ensure
hard copies are sent/collected for the attention of Accounts Team

➢Site stock takes – Every Thursday stock takes are undertaken by the Site
Manager. Information needs to be updated and sent to head office by you
once a week following this stock take.
➢ Update and close out alerts – Manage alerts on probe by reviewing
every three days, chasing for response from individuals who are down to
provide this.
➢ Right to Work Checks – Checking of right to work for subcontractors
including taking copies of passport or checking settlement status on the
government website.
➢ Maintain ID system for operatives - following procedure already started
by Site Manager

To perform any other administrative duties as directed by CSM.
Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service

Skills and Qualifications

Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint

Quick apply

Refine Your Search

liaison jobs in basingstoke

Resident Liaison Officer

RMA Coordinator / Technical Support Specialist

Operations Controller

CAMHS Senior Liaison Practitioner

HHCS Facilities Lead

Smokefree Cancer Pathways Implementation Lead

Decontamination Manager

Accounts & Admin

Contract Liaison Officer

Workplace Ambassador - FTC

Patient Transport Liaison Officer

MSL | Medical Science Liaison - UK (m/f/d)

Customer Liaison Executive

Patient Liaison Officer

DOMESTIC ABUSE REFUGE ADVOCATE

Resident Liaison Officer

Customer Services Adviser

Admissions Co-ordinator

Senior Liaison and Diversion Practitioner

Commercial Contracts Specialist

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