Sales Operations Executive (Admin)
Reading | Hybrid Working
Join the UK's most trusted car leasing company (as rated on Trustpilot) as a Sales Operations Executive within our Deliveries Team and play a key role in ensuring a seamless customer journey from vehicle order through to successful delivery.
We're looking for a highly organised, customer-focused, and proactive individual who thrives in a fast-paced environment and enjoys building relationships with customers, dealers, funders, and internal teams to deliver an exceptional leasing experience.
What You'll Do
- Manage customer orders from delivery authorisation through to successful vehicle delivery
- Proactively obtain delivery updates from dealers and ensure CRM records are accurate and up to date
- Secure and coordinate vehicle delivery dates with dealers and customers
- Communicate delivery delays, vehicle issues, and updates to relevant internal teams
- Assist customers with Letters of Authority (LOAs), ensuring documentation is processed correctly and in line with company procedures
- Maintain delivery forecasts, dashboards, inboxes, and operational reports
- Support dealer finance processes by obtaining agreements and documentation in a timely manner
- Review and process finance agreements, ensuring compliance with signing instructions and funder requirements
- Manage portal systems including LeaseLink, Fleet Procure, and manufacturer platforms
- Handle customer and dealer queries professionally and efficiently
- Conduct customer welcome calls and provide updates throughout the delivery journey
- Support operational targets by reducing inbound delivery queries through proactive communication
- Build strong working relationships with dealers, funders, customers, and internal departments
- Ensure all activities are completed in line with FCA regulations, company policies, and compliance standards
What We're Looking For
- Previous experience within customer service, sales support, operations, or administration
- Experience working in a fast-paced, high-volume environment
- Ideally experience within vehicle leasing, automotive, fleet, finance, or transport industries
- Strong organisational skills with excellent attention to detail
- Excellent verbal and written communication skills
- Confident using Microsoft Office applications including Outlook, Excel, and Word
- Previous experience using CRM systems
- A proactive, positive, and customer-focused approach
- Strong problem-solving skills and ability to manage multiple priorities
- Ability to work effectively under pressure and meet deadlines
- A team player who enjoys working collaboratively towards shared goals
What We Offer
Supportive and friendly team environment
Ongoing training and career development opportunities
Quarterly peer-voted recognition awards
Annual bonus based on performance and company targets
Competitive salary with annual pay reviews
Company pension scheme
Employee Assistance Programme
Family Friendly policies including enhanced Maternity and Paternity Pay
Enhanced Sick Pay Policy
Mindfulness Coaching
Birthday voucher and Long Service Awards
Company and Team Social Events
Hybrid working
Free on-site parking
Referral programme
Select Car Leasing Values
Support and demonstrate our DRIVE Values:
Dedication
Respect
Integrity
Value
Excellence
If you're looking to build a career within a fast-growing automotive business and want to play a key role in delivering exceptional customer experiences, we'd love to hear from you.
Apply now and become part of our award-winning team.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home
Experience:
- Customer service: 2 years (required)
- Sales administration: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Reading RG2 0TD
