Senior account specialist Work, Jobs in Basingstoke (with Salaries)

Head of Operations (Property/Mortgages)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
1d
Quantity Surveyor or Senior Quantity Surveyor
Rhodar Ltd —Aldermaston
- £45,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Account Manager SCaaS
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- CRM software
- Business development
- Travel
- Life insurance
- Sick pay
Quick apply
Account Director - Reading/South
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
Senior Accounts Payable Specialist – 12-month contract (m/f/d)
Britax Roemer —Andover
- Hybrid work
- Analysis skills
- In-person
- Leadership
Quick apply
3d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- In-person
- Communication skills
Quick apply
Identity & Access Manager/Lead
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
23h
Automotive Sales & Business Development Manager – Dealer, PPF & Fleet Partnerships
Cardip (UK) Ltd —Tadley
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Recruiting
Quick apply
2d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Business Development Manager - West Sussex
Quadient —Guildford
- £0 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Employee assistance programme
- Referral programme
Quick apply
Junior Brand Innovation Manager
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Senior Social Media Executive
Motive Agency —Chobham
- £31,000 - £34,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
Quick apply
4d
- copy
Tetra tech Ltd. —Basingstoke
- Hybrid work
- Engineering
- Business development
- Presentation skills
Quick apply
10d
Private Banking Executive
Barclays —Reading
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
6d
Campaign Lead - Resilient Position, Navigation and Timing
Roke —Woking
- Full-time
- Conflict management
Operations Delivery Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
National Account Manager - Discount Channels
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Sales
- Business development
- Communication skills
- Flexible schedule
14d

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Head of Operations (Property/Mortgages)

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Succession planning
Banking & lending experience
Operations management
Stakeholder collaboration
Stakeholder liaison
Coaching
Performance management
Change management
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Team management
Decision making
Risk management
Operational strategy development
Change leadership
Budgeting
Capacity planning
Financial compliance & regulatory experience
Leadership
Banking
Corporate regulatory compliance oversight
Operations leadership experience
Stakeholder management

Full job description

Head of Operations (Property/Mortgages)

"Lead operational excellence, drive transformation, and help shape the future of our Property business."

At Castle Trust Bank, we pride ourselves on being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

We are seeking an experienced and strategic Head of Operations to lead our Pre-Completion, Operations and Controls functions within our Property division. This is a high-impact leadership role responsible for ensuring the efficient, compliant and customer-focused delivery of services while driving operational excellence, risk management and continuous improvement across the business.

This role is based in Basingstoke, with some travel to London, on a hybrid basis of 4 days a week in the office and 1 day at home.

The role and what you'll lead and deliver

As Head of Operations, you will provide strategic leadership across key operational functions, ensuring service excellence, strong governance, effective controls and scalable operational processes that support the continued growth of our Property business. You will work closely with senior stakeholders across the Bank, helping to deliver exceptional customer outcomes while maintaining robust regulatory and risk standards.

Leadership & Strategy

Lead the Pre-Completion, Operations and Controls functions, ensuring alignment to business objectives, customer outcomes and regulatory requirements.
Develop high-performing teams through effective leadership, coaching, succession planning and performance management.
Provide strategic direction to support the growth and evolution of the Property business.

Operational Performance

Maintain accountability for operational performance across the division.
Ensure service standards, quality measures, productivity targets and customer outcomes are achieved.
Monitor operational metrics and implement improvements to enhance efficiency, scalability and service delivery.

Risk, Governance & Controls

Oversee the operational risk and control framework across the Property business.
Ensure compliance with regulatory requirements, internal policies and risk appetite.
Lead responses to audits, reviews and control findings, ensuring timely remediation and continuous improvement.

Stakeholder & Supplier Management

Act as the senior escalation point for operational, customer, broker and partner matters.
Build and maintain strong relationships with stakeholders across the organisation.
Manage relationships with key third-party suppliers, ensuring service standards and contractual obligations are met.

Change & Continuous Improvement

Drive operational excellence through process optimisation, automation and technology enhancements.
Lead business change initiatives that improve operational effectiveness and customer outcomes.
Support and sponsor strategic projects that enable sustainable business growth.

Financial & Commercial Leadership

Manage departmental budgets, resource planning and operational capacity.
Ensure operational efficiency while supporting wider business objectives and commercial priorities.

What you'll bring

Essential

Significant leadership experience within a regulated lending, banking or financial services environment.
Proven track record of leading operational teams and delivering excellent service, quality and customer outcomes.
Strong understanding of mortgage lending and/or loan servicing operations, including the end-to-end customer journey.
Experience of operational risk management, controls, governance and regulatory compliance.
Demonstrable experience of leading operational change, process improvement and transformation initiatives.
Experience managing third-party suppliers and service providers.
Strong stakeholder management and influencing skills at Executive and Board level.
Experience of budget management, resource planning and operational capacity management.
Excellent communication, decision-making and leadership capability.

Desirable

Experience managing audit activity and regulatory reviews.
FCA-regulated experience.
Knowledge of Consumer Duty and customer outcome frameworks.
Experience delivering technology-enabled transformation and automation programmes.

Why join Castle Trust Bank?

This is an opportunity to take on a highly visible leadership role with direct influence over the operational performance, customer experience and future growth of our Property division. You'll lead experienced teams, shape strategic initiatives and play a critical role in delivering operational excellence across the Bank.

In addition, you will receive:

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
28 days' holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through BUPA
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention?

If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status or characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role, you will be offered an interview. Should you require any reasonable adjustment to support you in your application, please contact [email protected].

Quick apply

Refine Your Search

senior account specialist jobs in basingstoke

Head of Operations (Property/Mortgages)

Customer Service Desk Analyst

Quantity Surveyor or Senior Quantity Surveyor

Account Manager SCaaS

Account Director - Reading/South

Systems Administrator - Platform Migration & Merge Specialist

Senior Accounts Payable Specialist – 12-month contract (m/f/d)

Customer Success Manager

Account Manager

Identity & Access Manager/Lead

Automotive Sales & Business Development Manager – Dealer, PPF & Fleet Partnerships

Senior Support Services Agent

Business Development Manager - West Sussex

Junior Brand Innovation Manager

Senior Social Media Executive

- copy

Private Banking Executive

Campaign Lead - Resilient Position, Navigation and Timing

Operations Delivery Lead

National Account Manager - Discount Channels

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