Help desk lead Work, Jobs in Bath, Eng (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
13d
Human Resources Manager
Ministry of Justice —Bath
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
Hotel & Restaurant Dual Operations Manager
The Prince of Wales Hotel —Berkeley
- £30,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
9d
Innovation Manager
Science Creates —Bristol
- £35,000 - £40,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Project management
- Free parking
- Annual leave
13d
Night Manager
Parade Hotel Bath —Bath
- £31,000 - £31,300 a year
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
7d
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
Product & Marketing Business Partner
Ayvens —Bristol
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Free parking
- Annual leave
Facilities & Reception Lead - Bristol
Jacobs —Bristol
- Full-time
- Front desk
- Communication skills
15h
Head of Workplace Operations
Rowden —Bristol
- £70,000 - £95,000 a year
- Full-time
- Hybrid work
- Project management
Quick apply
6d
Quality Engineer
ATC Loudspeaker Technology —Stonehouse
- Full-time
- English
- Travel
- In-person
Quick apply
9d
Hire Desk Controller
MGF —Avonmouth
- £28,000 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Referral programme
Quick apply
VacancyTitle: Care Worker
Housing 21 —Bristol
- £13.48 an hour
- Full-time
- English
- Care plans
- No travel
- Annual leave
- Employee assistance programme
Hotel Duty Manager
Premier Inn —Bath
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
5d
Shift Lead - Food - Bristol Eastgate
Marks & Spencer —Bristol
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Hydrologist - Water Resources, Mining
SLR Consulting —Bristol
- Full-time
- Engineering
- Project management
- Driving
- Annual leave
- Employee assistance programme
Receptionist
Mercure Bristol North The Grange —Bristol
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
5d
Principal Water Quality Scientist/ Modeller
AECOM —Bristol
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Performance management
Continuous improvement
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

help desk lead jobs in bath, eng

Lead Service Desk Analyst

Service Desk Team Leader

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

Human Resources Manager

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Hotel & Restaurant Dual Operations Manager

Innovation Manager

Night Manager

Service Desk Manager

Product & Marketing Business Partner

Facilities & Reception Lead - Bristol

Head of Workplace Operations

Quality Engineer

Hire Desk Controller

VacancyTitle: Care Worker

Hotel Duty Manager

Shift Lead - Food - Bristol Eastgate

Hydrologist - Water Resources, Mining

Receptionist

Principal Water Quality Scientist/ Modeller

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