Client relations manager Work, Jobs in Bath, Som (with Salaries)

Client Relations Manager
DAS UK Group —Bristol
- Conflict management
- Training & development
- Communication skills
Client Service Manager
TrinityBridge —Bristol
- Continuous improvement
- Team management
- Travel
5d
Employee Relations Advisor
Diligenta —Bristol
- £39,964 a year
- Full-time
- Training & development
- Employee assistance programme
Quick apply
PR Manager
Shift Active Media —Bath
- Project management
- Organisational skills
4d
PA to Directors
Dunkley & Co Ltd —Bristol
- £32,000 - £38,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
7d
Associate Project Manager
KBR —Bristol
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Time management
Facilities Assistant
American Museum & Gardens —Bath
- £25,000 a year
- Full-time
- Maintenance
- First Aid Certification
- Accounting
- Free parking
Quick apply
12d
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
Casual Venues Duty Supervisor
Melksham Town Council —Melksham
- £14.45 an hour
- Weekend availability
- Bar
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
6d
Employee Relations & Policy Advisor
DAC Beachcroft —Bristol
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Writing skills
Quick apply
Senior / Associate Project Manager Defence
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Management
- Project management
- No degree
Quick apply
Project Requirements Manager
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
Quick apply
8d
Senior Planner (Policy)
AECOM —Bristol
- Full-time
- Hybrid work
- Writing skills
- Business development
- Communication skills
Senior Capture Manager
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
Programme Advisory – Business Case & Funding Advisory (Defence Sector)
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Master's degree
- Business development
- Analysis skills
Quick apply
HR Advisor
Fidelity International —Kingswood
- Full-time
- Data analysis skills
- Analysis skills
- Human resources
12d
Privacy Risk & Compliance Officer
Teleperformance —Bristol
- Microsoft Powerpoint
- English
- Analysis skills
Quick apply
Contract Manager (All Grades) – Contract Services
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Travel
Quick apply
Trend and Change Manager
Turner & Townsend —Bristol
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply

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client relations manager jobs near bath, som

Client Relations Manager

DAS UK Group -
Bristol

Apply Now

Job details

Permanent

Qualifications

Financial Conduct Authority guidelines
Client engagement
Complaint handling
Continuous improvement cycles oversight
Conflict management
Change leadership
Customer interaction
Training & development
Root cause analysis
Business coaching
Interpersonal troubleshooting
Communication skills

Full job description

About The Role

We have a new internal vacancy for a Client Relations Manager in our Volume Litigation Team.

The Client Relations Manager will lead the department in respect of client experience and service quality by establishing best practice; identifying the root causes of complaints, improving operational standards, enhancing client communication, and support the embedding of a culture of accountability, professionalism, and exceptional client care across all teams.

The role will support the department’s people and performance managers, and the head of department in driving behavioural and cultural change, as well as acting as an operational escalation point for client complaints and dissatisfaction.

Some of the key responsibilities include:

- Act an escalation point / liaison with the legal expenses insurer to assist the management of complaints and/or expressions of dissatisfaction.
- - Investigate causes of complaints and operational failures to identify any systemic issues, including communication breakdowns, poor case handling, delay management, supervision gaps, unrealistic expectations, or process inefficiencies.
- - Track and analyse complaint data and client feedback, complete file audits and, if applicable, call reviews. Review platform feedback and operational KPIs to identify trends, training needs, and service risks.
- - Report on the above and share findings with the department, and with senior management, to ensure that complaints are resolved fairly, professionally, and in line with regulatory and internal service standards.
- - Suggest corrective actions to prevent repeat complaints and improve overall client outcomes; supporting the relevant people and performance managers by providing data and feedback so that they can implement these actions and recommendations.
- - Support the relevant people and performance managers to ensure consistency in customer experience across all practice areas including Contract and Landlord & Tenant.
- Where appropriate, act as a point of contact for distressed or dissatisfied clients, handling difficult conversations professionally and empathetically while protecting client relationships and the reputation of the firm.

About You

- Experience in a managerial position within complaints handling, customer experience, operational improvement and/or legal or insurance operations
- - Strong understanding of legal service environments and client care expectations
- - Excellent communication and conflict resolution skills
- - Experience analysing data and identifying operational trends
- - Strong coaching and training capability
- - Ability to influence behaviour and drive cultural change
- - High emotional intelligence and resilience
- - Working knowledge of SRA, FCA and Legal / Financial Ombudsman expectations

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

Personal Injury
Litigation & Dispute Management
Employment
Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

Apply Now

Refine Your Search

client relations manager jobs in bath, som

Client Relations Manager

Client Service Manager

Employee Relations Advisor

PR Manager

PA to Directors

Executive Assistant & Agendy Coordinator

Associate Project Manager

Facilities Assistant

Home Admissions Advisor

Casual Venues Duty Supervisor

Employee Relations & Policy Advisor

Senior / Associate Project Manager Defence

Project Requirements Manager

Senior Planner (Policy)

Senior Capture Manager

Programme Advisory – Business Case & Funding Advisory (Defence Sector)

HR Advisor

Privacy Risk & Compliance Officer

Contract Manager (All Grades) – Contract Services

Trend and Change Manager

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