Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
This experienced colleague-level role sits within the Regulatory Oversight pillar and provides day-to-day evidence-based oversight and challenge of BPO-delivered CASS activities and related controls, and support for the Regulatory lead on other regulations.
To support independent oversight of outsourced CASS activities, ensuring reconciliations, controls and governance outputs are accurate, complete and evidenced, and that issues are escalated and remediated.
Reporting lines
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Reports to: Head of Regulatory & CASS Oversight (BPO Oversight)
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Key stakeholders
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BPO operational and control teams
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Compliance/Risk/Audit stakeholders supporting client assets oversight
Key Work Level Accountabilities:
- Support oversight of CASS operational, reporting and control activities performed by the BPO provider
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Ensure outsourced outputs are accurate, complete and compliant with internal standards and regulatory expectations
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Maintain robust evidence of oversight and control validation for audit and regulatory purposes
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Support SMF16/24 accountabilities by providing evidence of effective oversight, risk management and control assurance
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Identify, escalate and support resolution of risks, issues and control weaknesses
Key Responsibilities for this role:
Operational oversight & exception challenge
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Review and challenge reconciliation outputs and exception management
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Oversee mandate controls and relevant client asset processes
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Review safeguarding of physical assets and associated evidence
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Reporting, governance & audit readiness
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Support regulatory reporting inputs and attestations within the CASS framework (as directed)
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Prepare MI and evidence packs for governance forums and audits
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Track actions, issues and remediation to completion
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Risk, breach & complaint inputs
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Support oversight of CASS breaches and incidents; maintain logs and evidence
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Support oversight of CASS-related complaints inputs and escalation routes
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Support root cause analysis and remediation tracking
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Customer, conduct & Consumer Duty expectations
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Consider customer impact when reviewing controls and BPO outputs; escalate risks to customer outcomes or regulatory compliance
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Support delivery of good customer outcomes by identifying control weaknesses early
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SMCR / accountability expectations
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Supports SMF16/24 accountabilities through evidenced oversight and timely escalation.
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Evidence & assurance expectations
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Maintain documented reviews, challenge logs and approvals with a clear audit trail
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Maintain evidence packs for key controls (exceptions, remediation, governance outputs)
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Support periodic control testing/assurance activities as required
Key Knowledge, Skills & Experience:
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Knowledge of CASS/client assets environment, reconciliations and control frameworks.
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Strong analytical skills, attention to detail, and confidence in challenging third‑party outputs.
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Experience in operations, controls, risk or oversight within financial services is desirable.
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]
