Service desk manager Work, Jobs in Bath, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
6d
IT Service Desk Analyst
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexitime
8d
IT Services Manager
ITC Compliance Ltd —Bristol
- £45,000 - £50,000 a year
- Hybrid work
- Computer Science
- Windows
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
12d
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
5d
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Senior Technical Officer - IT Services
Bath and North East Somerset Council —Keynsham
- £19.81 - £21.14 an hour
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
1d
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML
Service Desk Analyst (Entry level)
Bristol NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
5d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
5d
Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
SME - Desk Side Services, AMT Asset Management Software
HCLTech —Bristol
- Computer Science
- Windows
- Bachelor's degree
IT Support Analyst Apprentice
The Delta Group —Melksham
- Hospitality
- Customer service
- Microsoft Office
Quick apply
1h

Discover related jobs

Based on your search for service desk manager jobs.

IT Service Desk Analyst
Bath Spa University —Bath
Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling.
£29,588 - £33,002 a year
Service Desk Analyst
Leidos —Bristol
Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. BPSS Pre-screening required to start.
£24,900 - £29,300 a year

I want to receive the latest job alerts for service desk manager in bath, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time
6 days ago

Qualifications

Performance management
Continuous improvement
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

service desk manager jobs in bath, som

Lead Service Desk Analyst

IT Service Desk Analyst

IT Services Manager

Service Desk Analyst

Problem Manager

Senior Technical Officer - IT Services

Web Technology Specialist

Service Desk Analyst (Entry level)

1st Line Technical Analyst

IT Support Analyst

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Front Line Support Consultant

SME - Desk Side Services, AMT Asset Management Software

IT Support Analyst Apprentice

Discover related jobs

I want to receive the latest job alerts for service desk manager in bath, som

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected