Technical analyst Work, Jobs in Bath, Som (with Salaries)

1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
8d
IT & Security Analyst
One Big Circle —Bristol
- £28,000 - £32,000 a year
- Full-time
- Windows
- Travel
- Linux
Quick apply
Tech Support Analyst
L&C Mortgages —Bath
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
8d
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Junior BDX Analyst
Great American Europe Limited —Bristol
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
8d
Senior Manual Infrastructure Tester (DV Security Clearance)
CGI —Chippenham
- Full-time
- Azure
- SharePoint
- IT
Quick apply
Property Data Analyst
Bromford —Bristol
- £33,120 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
2d
SharePoint Analyst
Buro Happold —Bath
- Azure
- Analysis skills
- SharePoint
- Employee assistance programme
- Employee discount
Application Support Analyst
Equisoft —Bath
- £27,000 a year
- Full-time
- Hybrid work
- Life insurance
Data Analytics Engineer
Discovery Education —Bath
- £35,000 - £39,400 a year
- Full-time
- Data analysis skills
- SQL
- APIs
- Employee assistance programme
Quick apply
9d
Business Analyst
Buro Happold —Bath
- Hybrid work
- Analysis skills
- IT
- Banking
- Employee assistance programme
- Employee discount
14d
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Product Manager
Narwhal Labs —Bristol
- £40,000 - £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Product management
- APIs
Quick apply
4d
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
7d
Engineering Systems Analyst (18m fixed term contract)
Rotork —Bath
- Hybrid work
- ERP systems
- Data analysis skills
- Analysis skills
Quick apply
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
Defect Analyst and Tester
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- SharePoint
- Software development
10d
Head of University Sector Insight
Research England —Bristol
- £58,589 a year
- Full-time
- Data analysis skills
- English
- Analysis skills
- Annual leave
- Flexible schedule
15h
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
9d
Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
11d

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1st Line Technical Analyst

Xerox -
Bristol

Apply Now

Job details

Full-time
8 days ago

Qualifications

Microsoft Windows Server
MCSA
ITIL Certification
Customer service
MCSE
Microsoft Exchange
Windows
Sonicwall
Microsoft Office
DHCP
Analysis skills
Presentation skills
Remote access software
Computer networking
DNS
Mac OS
IT
Computer skills
VMWare
Citrix
Leadership
Communication skills
Active Directory
ESXi
Information Technology

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.

We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms.

A team of 150 IT professionals make up the UK IT Services team.

Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition

Job Summary:

Must be able to commute to Bristol, BS14 0BL.

As part of our continued expansion, Xerox IT Services requires an IT Support Technician (1st Line). This is a hybrid role with the office in Bristol (BS14 0BL).

The primary function of the role is to respond to and resolve escalated customer IT support calls and maintenance tasks in a polite and efficient manner. And provide an efficient, professional Service to customers.

The role entails exposure from small to large IT environments, and from on-premise server environments, to cloud hosted virtual server clusters. In addition to handling incidents, problems, service and change requests. Monitoring and maintenance tasks, the individual will have the opportunity to work with the infrastructure project team. Xerox installs and maintains technologies provided by SonicWALL, Microsoft, VMWare, Citrix and Aruba to name but a few.

Direct calls to appropriate department/individual, providing them with as much information as is necessary to ensure their response is correct and relevant.

Main Duties:

Diagnose and resolve level 1 incidents and aim to meet response and resolution within predetermined SLA’s
Manage, update and close tickets in the 1st line call queue
Actively chase suppliers or resolution groups for resolution to incidents or problems.
Mentor team members on best practice
Develop and maintain run books. Ensure configuration documents are up to date
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop and server support
Proactive management of client networks
Build rapport with all new and existing clients to develop positive working relationships
Co-operation to promote the development of the support team and the success of the company as a whole
Ticket logging, escalating and regular feedback to the Team Leader and Service Desk Manager

Required Experience:

A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of Customer service principles and practices
Knowledge of Computers and relevant software application keyboard skills
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills

Proficient in the use and support of:

Microsoft Office
Microsoft Windows client
Microsoft Windows Server
Active Directory
DNS, DHCP
Printer Hardware
Network cabling
Microsoft Exchange
Office 365
Remote Desktop
Email Relay and antispam

Desired Experience:

Mac desktop OSX
Citrix XenDesktop and XenServer
VMWare ESXi
Veeam
SonicWALL routers
Dell and HP server and network hardware
Microsoft
MCSA, MCSE
Citrix
CCA, CCP, CCE
VMWare
VCA, VCP, VCAP, VCIX, VCDX
ITIL foundation
IT related degree
Mitel accreditation
Any Managed Print solution accreditations

Dimensions and Future Opportunities:

Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation.

We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon.

The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels.

This role will be crucial in informing the architectural team of the integrity and vision of the future development of the infrastructure.

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Refine Your Search

technical analyst jobs in bath, som

1st Line Technical Analyst

IT & Security Analyst

Tech Support Analyst

Senior Risk Pricing Analyst

Junior BDX Analyst

Senior Manual Infrastructure Tester (DV Security Clearance)

Property Data Analyst

SharePoint Analyst

Application Support Analyst

Data Analytics Engineer

Business Analyst

IT Service Desk Analyst

Product Manager

IT Service Desk Analyst

Engineering Systems Analyst (18m fixed term contract)

IT Provision & Compliance Analyst

Defect Analyst and Tester

Head of University Sector Insight

IT Service Desk Analyst - 1st Line Support

Service Desk Analyst

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