We’re looking for a proactive, organised and enthusiastic Assistant Manager to join our team and play an important role in the day-to-day running of our pub.
This is a 42-hour-per-week contract. Looking for someone who enjoys a busy hospitality environment, is confident dealing with customers and staff, and has excellent organisational and administrative skills.
A key part of the role will be managing bookings, functions and events, making sure every detail is organised and that our customers have a great experience from their initial enquiry through to the event itself.
Key Responsibilities
- Support the General Manager with the smooth day-to-day running of the pub
- Take responsibility for bookings, functions and events, including customer enquiries, planning and coordination
- Communicate with customers to understand their requirements and ensure their expectations are met
- Manage the booking diary and keep all event and function information accurate and up to date
- Coordinate with the kitchen and bar teams to ensure events and bookings run smoothly
- Carry out a range of administrative duties, including emails, booking records, reports, rotas and general paperwork
- Help lead, support and motivate the team, particularly during busy periods
- Maintain high standards of customer service, cleanliness and presentation
- Deal confidently and professionally with customer queries and resolve any issues that arise
- Support the General Manager with staff training, organisation and the overall performance of the pub
About You
We’re looking for someone who is:
- Experienced in hospitality, ideally in a supervisory or management position
- Highly organised, with excellent administration and time-management skills
- Experienced in handling bookings, private functions and events
- Confident communicating with customers, colleagues and suppliers
- Calm and capable of managing multiple tasks in a busy environment
- A natural team leader who can motivate and support others
- Friendly, approachable and passionate about delivering great customer service
- Reliable, proactive and willing to get stuck in wherever needed
Previous experience managing bookings and events is particularly important for this position.
About The Lansdown:
We're an independent pub, offering classic food, a large variety of drinks and showing a wide range of sports, especially rugby!
Sitting on the edge of Clifton Village, the pub is a stunning grade II listed building with a large covered and heated beer garden, outdoor projector and upstairs bar available for private hire.
Pay: £30,000.00 per year
Work Location: In person
