technical support engineer Work, Jobs in bath (with Salaries)

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Technical Support Engineer

Atlas Copco Group -
Bristol

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Job details

Qualifications

Engineering
Project implementation
Customer support
Communication skills

Full job description

Your role

As a Technical Support Engineer, your mission is to To provide professional and reactive technical support to our customers and customer support teams for the related products. You will report to the Technical Support Manager.

You will

Providing professional and reactive technical support to regional customer support in mitigating and resolving product non-conformities or application problems with our customers
Providing support for the introduction and maintenance of new product families, systems and upgrades with technical reviews, customer support deliverables, training, and documentation
To share technical product feedback and lesson learnt within regional customer support teams and coordinated by product company
Provide professional and reactive technical support in mitigating and resolving product nonconformities or application problems with our customers.
Support the regional customer support teams in diagnosis and problem resolution through own knowledge, analysis, and consultation with Product Company support functions (product maintenance, applications, and controls & software)
Provide customer support reviews, documentation and project deliverables for the introduction and maintenance (PM/CM) of new product families, systems, and upgrades.
Drive technical information exchange with regional customer support teams for problem definition, validation testing and solution implementation follow up.
Document through EMS reporting database all work to standards, producing detailed problem and status reports.
Document solutions and publish findings through the most appropriate means to ensure continued development of the knowledge in the field.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Engineering degree or apprenticeship with relevant technical experience
Experience of working and proven in depth knowledge of EMS
Flexible and capable of working in a complex environment
Excellent communication skills both written and oral
Resourceful, self motivated and confident with working on own initiative
Good interpersonal and team working skills
Capable of interfacing professionally with customers and suppliers
Ability to drive project implementation
Ability to develop technical solutions, compliant with requirements within agreed programmes and timescales

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).

Company: Atlas Copco Group

Functional area:

Engineering

Location:

United Kingdom

City:

Bristol

On-site/remote:

Hybrid

Brand:

Edwards

Company Name:

Edwards Ltd

Date of Posting:

May 27, 2026

Last day to apply:

June 30, 2026

Apply for this position

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