Performance analyst Work, Jobs in Batley, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Senior Performance Analyst
Leeds Community Healthcare NHS Trust —Leeds
- £39,959 - £48,117 a year
- Annual leave
4d
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
13d
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
6d
PPC Analyst
Circus PPC Agency —Leeds
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Life insurance
Quick apply
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Intelligent Process Automation Analyst
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Test Analyst
GXO Logistics —Leeds
- £33,000 - £40,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
Business Intelligence Analyst
TransUnion —Leeds
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Sports Performance Data Collector (Rugby)
Oval Insights Ltd —Leeds
- From £13 an hour
- Part-time
- Spanish
- Data analysis skills
- SQL
- Free parking
Quick apply
6d
Leakage Reporting & Config Analyst
Yorkshire Water —Bradford
- £42,396 - £52,995 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- IT
- Annual leave
- Flexible schedule
14d
Master Data Analyst
ghd hair —Leeds
- Full-time
- Microsoft Excel
- SQL
- Data entry
- Work from home
Quick apply
Data Engineer and Service Improvement Analyst
Local Care Direct —Leeds
- £45,000 - £54,900 a year
- Monday to Friday
- Azure
- Data analysis skills
- Maintenance
- Annual leave
- Employee assistance programme
5d
Lead Business Analyst - Data
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- Time management
- Annual leave
- Flexible schedule
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
13d
Lead Business Analyst - Water
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- ERP systems
- Time management
- Annual leave
- Flexible schedule
Asset Investment Lead Analyst
Yorkshire Water —Bradford
- £48,043 - £60,054 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
- Annual leave
- Flexible schedule
10d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

performance analyst jobs in batley, wyk

Service Desk Analyst - Tier I

Senior Performance Analyst

Commercial Data Analyst

Data Analyst

Data Analyst

PPC Analyst

Service Desk Analyst

Intelligent Process Automation Analyst

Test Analyst

IT Lead Business Analyst

Business Intelligence Analyst

Sports Performance Data Collector (Rugby)

Leakage Reporting & Config Analyst

Master Data Analyst

Data Engineer and Service Improvement Analyst

Lead Business Analyst - Data

Contact Centre Technology & AI Manager

Lead Business Analyst - Water

Asset Investment Lead Analyst

Technology Analyst - PMO (UK Remote)

I want to receive the latest job alerts for performance analyst in batley, wyk

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