Sales and Profitability Management: Achieving or exceeding sales, KPIs, and profitability goals.
Analytical and Performance Management: Analyzing customer profiles, buying trends, and conducting performance appraisals. Interpreting and diagnosing the store’s performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
Customer Service: Maintaining high standards of customer experience in line with brand values.
Leadership and Team Management: Effective communication skills, Recruiting, training, developing, and managing store staff.
Operational Management: Handling payroll, scheduling, inventory, and loss prevention.
Salesfloor Engagement: Spending significant time on the sales floor engaging with customers and coaching employees.
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Experience in the role: Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
Work non-traditional hours as required (weekends, evenings, holidays, overtime)
