Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Management
- Customer service
1d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Customer Experience Lead
British Airways —London
- £47,000 - £51,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Continuous improvement
- Employee discount
5d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
People & Service Team Leader
River Island —Cheshunt
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Team Lead
S&P Global —London
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Employee discount
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £28,900 a year
- Overtime
- Customer service
- Communication skills
Quick apply
13h
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Customer Service Team Leader
Paddy Power —London
- From £14.40 an hour
- Full-time
- Employee discount
- Sick pay
13d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
14d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Retail and Post Office Team Lead (Manager level)
UOE UK Ltd —Potters Bar
- £14.40 an hour
- Weekend availability
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
6h
TikTok LIVE - Global Customer Service Lead
TikTok —London
- Customer service
- Bachelor's degree
- IT
Workday Certified Senior Project Manager (HCM & Payroll)_UK Remote (Lead I - Enterprise Solutions)
UST —London
- Remote
- Oracle
- PMP
- Business development
Quick apply
UK Customer Engagement and Support Lead
L3Harris Technologies —London
- Management
- Engineering
- Bachelor's degree
- Gym membership

I want to receive the latest job alerts for customer service team lead in bayford, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near bayford, hrt

Customer Support Team Lead

Clipboard -
London

Apply Now

Job details

Full-time
1 day ago

Benefits

Pay rise

Qualifications

Management
Customer service
Zendesk
Customer support
Root cause analysis

Full job description

About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

About the Role:

Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team.

Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.

Day-to-Day Responsibilities:

Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 9%
Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
Occasionally handling angry customer escalations
Ensure schedule adherence by agents and desired productivity levels
Maintaining coaching logs and providing regular written feedback to agents
Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
Listen to team members’ feedback and resolve any challenges or conflicts
Initiate consequence management steps in the case of low-performing team members
Delegate tasks to high potential team members to build a culture of learning and development in the team
Suggest and lead team building activities for team motivation

Experience

2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.
2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.
2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.

What Success Looks Like in Worker Operations

Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience.
Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements.
Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance.
Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback.
Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection.
Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance.
Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence.
Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change.

System Requirements

Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection

This is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed.

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

Apply Now

Refine Your Search

customer service team lead jobs in bayford, hrt

Customer Support Team Lead

Customer Support Team Lead

Customer Service Lead

Customer Experience Lead

Team Lead - US Operations

Service Lead, Settlement and Insights

People & Service Team Leader

Team Leader Tenancy Support Service

Customer Success Team Lead

Customer Support Team Lead

Customer Service Team Leader

Team Leader – Customer Service Experience

Customer Service Team Leader

Canvassing Team Manager – Milk & More- Residential

Lead Agent

Contact Centre Team Leader

Retail and Post Office Team Lead (Manager level)

TikTok LIVE - Global Customer Service Lead

Workday Certified Senior Project Manager (HCM & Payroll)_UK Remote (Lead I - Enterprise Solutions)

UK Customer Engagement and Support Lead

I want to receive the latest job alerts for customer service team lead in bayford, hrt

Related Searches

Explore jobs in more locations

About Clipboard

Experience

What Success Looks Like in Worker Operations

Jobseeker tools

Employer Tools

Browse

Stay Connected